Joao Osorio
Brockton,MA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
6
6
years of professional experience
Work History
Teller
Citizens Bank
Brockton, Massachusetts
04.2024 - Current
- Balanced cash drawers on a daily basis.
- Explained the features of various banking products available to customers.
- Maintained accurate records of all transactions and customer interactions.
- Performed daily reconciliation of teller drawer within established limits.
- Reported any operational issues or system problems that occurred during shift promptly.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Assisted customers in opening new accounts and completing required paperwork.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Trained employees on cash drawer operation.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Resolved problems or discrepancies concerning customers' accounts.
Manufacturing Associate
Electrochem
Raynham, MA
08.2021 - Current
- Operated machines and performed production tasks to manufacture company products.
- Inspected finished products to verify conformance with customer requirements.
- Adhered to current good manufacturing practices to support proper design, monitoring and control of manufacturing processes and facilities.
- Donned safety glasses, gloves and safety shoes to reduce injuries and accidents.
- Delivered manufacturing requirements and attained production schedule to properly plan, forecast and meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Measured and graded batches of raw materials to feed into production machinery.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Performed inspections during production to detect quality problems.
- Communicated with co-workers to improve unit production.
Electronics Sales Associate
Walmart
Brockton, MA
07.2018 - 05.2021
- Searched store inventory system to determine whether requested products were available.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Worked with off-site locations to find desired items for customers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
Cashier
Dunkin' Donuts
Brockton, MA
03.2018 - 04.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Operate espresso machine and sandwich.
- Responsible to prepare customers’ requests according to the menu options.
Delivery Driver
Edible Arrangements
Weymouth, MA
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Inspected vehicle and maintained gas, oil and water levels.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Wireless Sales Associate
Walmart
Brockton, MA
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Brockton High School
Brockton, MA06.2017
Skills
- Defects Identification
- Estimating
- Machine Operation
- Visual Inspection
- Following Instructions
- Good Communication
- Computer Skills
- Teamwork and Communication
- Teamwork and Coordination
- Health and Safety Regulations
- Material Handling
- Hand-Held Scanners
- Heavy Lifting
- Identifying Flaws
- Worksite Safety
- (english, portuguese, cape verdean creole, spanish) Fluency
- Positive Attitude
- Strong Work Ethic
- Checking and Gauging
- Safe Machine Operation
- Loading and Unloading Protocols
- Quality Inspection
- Inventory and Stocking
- Line Work
- Equipment Operation
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Teller
Citizens Bank
04.2024 - Current
Manufacturing Associate
Electrochem
08.2021 - Current
Electronics Sales Associate
Walmart
07.2018 - 05.2021
Cashier
Dunkin' Donuts
03.2018 - 04.2018
Delivery Driver
Edible Arrangements
Wireless Sales Associate
Walmart
High School Diploma -
Brockton High School