Joao Vieira
Bristol,RI
Summary
Dynamic Portuguese and Cape Verdean Interpreter with proven success at Language Line Services, enhancing communication for non-English speakers. Expert in accurate translation and client support, leveraging cultural sensitivity and critical thinking to improve patient outcomes. Recognized for maintaining confidentiality and delivering timely services in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Portuguese and Capeverdean Interpreter
Language Line Services
San Francisco, CA
01.2020 - 06.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Portuguese and Capeverdean Interpreter
Charles E Shea High School
Pawtucket, RI
03.2009 - 01.2020
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Offered language instruction to help clients improve language skills.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Education
Charles E Shea
Pawtucket, RISkills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Stress management
- Language proficiency
- Multitasking
- Attention to detail
- Organizational skills
- Accurate translation
- Critical thinking
- Teamwork and collaboration
- Client service
- Problem-solving
- Confidential information protection
Timeline
Portuguese and Capeverdean Interpreter
Language Line Services
01.2020 - 06.2024
Portuguese and Capeverdean Interpreter
Charles E Shea High School
03.2009 - 01.2020
Charles E Shea