Joao Felipe Campos

• Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
• Created and transmitted accurate documentation to governmental agencies for import activities.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
• Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
• Coordinated and negotiated contracts to facilitate freight movements.
• Supported import metrics around import functions and drove continuous performance improvements.
• Coordinated with shipping and transport companies on behalf of clients.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Improved customer satisfaction while increasing profit by 25%,

• Manage day-to-day of sea import shipments such as opening files, production of documents, updating statuses, arranging deliveries, processing invoices.
• Ensure excellent standard of data quality is maintained in timely and efficient manner.
• Ensure that all financial tasks are resolved as soon as possible while remaining profit conscious at all times.
• Build strong relationships with customers, overseas agents and vendors.
• Identify operational processes that require improvement.
• Rate and route international traffic.
• Prepare price quotations on inbound sea freight.
• Work with customers to understand requirements and provide exceptional service.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
• Increased department revenue by 30% by gaining more business from existing clients.

• Supervised timely operational processes of all coordinators.
• Maintained and trouble-shot key account.
• Trained and coached of new and existing employees.
• Oversaw coordination with shippers, consignees, truckers and airlines for export department.
• Ensured proper setup and task allocation for staff.
• Guaranteed that processing of all documentation including HAWB, MAWB, invoicing, certificate of origin and import declaration were properly done.
• Ensured team followed all established procedures and provided feedback to employees and assisted them with difficult tasks.
• Acted as liaison with customers and other KN branches.
• Maintained compliance with customer profiles and data requirements.
• Managed and established data quality.
• Increased department profitability by 20%.
• Spearheaded continuous improvement of processes and controls to drive consistent customer satisfaction
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.

• Created and revised SOPs for new customers according to industry regulations.
• Trained and motivated new team members working on new business contracts.
• Supervised team members assuring that SOPs were followed and that shipments were in compliance with industry regulations.
• Quickly identified and resolved compliance concerns.
• Created reports and conducted analysis to identify areas in need of improvement.
• Daily managed and coordinated shipments with shippers, carriers and destination branches.
• Critically scrutinized lanes and creatively found solutions to increase profit margins and/or service level.
• Displayed strong interpersonal skills in developing customer loyalty resulting in increased departmental file count and revenue.
• Handled pricing and routing for over 300 international shipments every month.

• Managed flow of goods and information across customer's global supply chain.
• Replied to customer's inquiries through emails and phone assuring customer satisfaction.
• Created customer loyalty and extended contacts to sell additional products and service.
• Reviewed customer's complaints and determined appropriate solutions and responses.
• Ensured proper measures were in place so that service failure was proactively prevented.

• Coordinated with applicable parties for air export shipment.
• Ensured service commitments were achieved and maintained with customer and company objectives.
• Prepared documents necessary to complete export process.
• Created, implemented and maintained quality system and reports.
• Developed strong relationship with customers and carriers which increased departmental profit and file count.
• Handled pricing and routing for over 250 international shipments every month.

• Ensured that invoicing of rendered services were completely accurate and timeframe consistent with company policy.
• Created and improved operational systems that greatly impacted station KPI scores and profit margins.
• Built and maintained customer loyalty.
• Proactively managed air traffic lanes and documentation requirements.
• Created, maintained and analyzed performance reports.
• Handled routing and transit time for over 400 international shipments every month.

Project-based learning environment. We worked with industry members and others on real-life design projects, with a focus on integrating technical and professional knowledge and competencies.

This educational model emphasizes innovation, creativity, design, experimental techniques, modeling techniques and collaboration.