Joao Lucas T M Ferreira
Boca Raton,FL
Summary
Detail-oriented server with expertise in customer service, cash handling, and order processing. Proven track record of managing multiple tasks efficiently while ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sever
Farmers Table
Boca Raton, Florida
11.2017 - Current
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently during peak service hours.
- Assisted in training new servers on restaurant procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Twinings Lobster Shanty
Selbyville, Delaware
04.2017 - Current
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed cash transactions and processed payments efficiently at the register.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server Manager
Rio Grande Cafe Tiki Bar
Ocean City , MD
04.2015 - 07.2017
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained cleanliness and organization of dining areas and service stations.
- Collected cash sales from employees to properly tip each server after shift.
Education
Associate of Science - Physical Education
Uniararas
Araras Brazil12-2008
Skills
- Order processing
- Customer service
- Cash handling
- POS operation
- Staff training
- Inventory management
Timeline
Sever
Farmers Table
11.2017 - Current
Server
Twinings Lobster Shanty
04.2017 - Current
Server Manager
Rio Grande Cafe Tiki Bar
04.2015 - 07.2017
Associate of Science - Physical Education
Uniararas