Joao Miguel Raimundo
Richmond,VA
Summary
Proven track record in enhancing system efficiency and customer satisfaction, notably at JK Servicos De Correspondente Bancario. Expert in hardware troubleshooting and fostering team collaboration, I've successfully managed IT projects, significantly reducing downtime. Skilled in server administration and user support, my strategic approach to problem-solving drives tangible business growth.
Overview
2
2
years of professional experience
Work History
Infrastructure Manager
JK Servicos De Correspondente Bancario
2015.10 - Current
- Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
- Managed complex IT projects for the successful deployment of new systems and software applications.
- Reduced downtime with proactive monitoring, maintenance, and troubleshooting of network issues.
Owner
Speck Cafe
Franca, SP
2021.05 - 2022.05
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
Owner
InPrinter Informatica
2014.10 - 2015.10
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Reduced downtime by performing timely maintenance on computer hardware systems.
Help Desk Technician
PORTAL DE IDEIAS
2013.04 - 2014.09
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Improved user experience with proactive system maintenance and updates.
Technical Assistant
RAC Serviços De Informática
2012.10 - 2013.03
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Assisted in the implementation of new technology systems, ensuring seamless integration with existing infrastructure.
Technical Assistant
Fundação Santa Casa De Misericórdia De Franca
2009.03 - 2012.10
- Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
Technical Assistant
RAC Serviços De Informática
2007.12 - 2008.12
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Assisted in the implementation of new technology systems, ensuring seamless integration with existing infrastructure.
Technical Assistant
RA Informatica LTDA
2006.01 - 2006.06
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Facilitated effective communication between technical and non-technical staff members by translating complex concepts into easily understandable terms.
Education
IT - Systems - Computer Programming
Universidade De Franca - Unifran
Franca, SP12.2016
High School Diploma -
E.E Torquato Caleiro
Franca,SP10.2010
No Degree - Computer Programming
ETEC Dr. Julio Cardoso
Franca,SP12.2005
No Degree - Hardware
Microlins
Franca,SP06.2004
No Degree - Barista
Coffee Lab
Sao Paulo.SP 2021.01 - 2021.01
No Degree - Barista
Docca Complexo Cafeeiro
Franca.SP 2021.08 - 2021.08
Skills
- Service Delivery
- Sandwich Preparation
- Network infrastructure connectivity
- Hardware and software maintenance
- User Support
- Smoothie Making
- POS System Operations
- Food Preparation and Safety
- Product Display
- Coffee Machinery
- Coffee Expertise
- Inventory Management
- Ability to Adapt
Languages
Portuguese
Native or Bilingual
Timeline
No Degree - Barista
Docca Complexo Cafeeiro
2021.08 - 2021.08
Owner
Speck Cafe
2021.05 - 2022.05
No Degree - Barista
Coffee Lab
2021.01 - 2021.01
Infrastructure Manager
JK Servicos De Correspondente Bancario
2015.10 - Current
Owner
InPrinter Informatica
2014.10 - 2015.10
Help Desk Technician
PORTAL DE IDEIAS
2013.04 - 2014.09
Technical Assistant
RAC Serviços De Informática
2012.10 - 2013.03
Technical Assistant
Fundação Santa Casa De Misericórdia De Franca
2009.03 - 2012.10
Technical Assistant
RAC Serviços De Informática
2007.12 - 2008.12
Technical Assistant
RA Informatica LTDA
2006.01 - 2006.06
IT - Systems - Computer Programming
Universidade De Franca - Unifran
High School Diploma -
E.E Torquato Caleiro
No Degree - Computer Programming
ETEC Dr. Julio Cardoso
No Degree - Hardware
Microlins