Joao Paulo Melo dos Santos
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Commended individual highly knowledgeable of medical terminology and emergency medical codes. Proven record of providing prompt responses to medical emergencies. Offers technical skills to accurately complete documentation and paperwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
High Line Rehab PT PC
04.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Office Manager
Fidelity Physical Therapy And Rehab
08.2022 - 03.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Office Manager
ME WOOD
03.2022 - 08.2022
- Manager of warehouse
- Adding data and taking care of supplies.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used warehouse management software to reconcile daily inventory.
- Managed merchandise inventory transactions.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Trained new team members on proper and safe use of tools and equipment.
Physical Therapist Assistant / Manager officer
Fidelity physical therapy assistant
12.2016 - 01.2021
- Physical therapy assistant and also manager coordinator of two facilities.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Improved patient mobility using passive and active therapeutic exercises.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated families and caregivers on treatment programmes for improved at-home support.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Assessed treatment plans and made adjustments for maximum benefits.
- Communicated with physicians to provide updates on patient care.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Educated patients and families on exercises and proper body mechanics.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Monitored patient progress and reported changes to physical therapist.
- Evaluated patient strength and range of motion to devise personalized regimes.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Developed and facilitated patient specific stretching and strengthening programs.
Education
Associate in Science (AS) in Medical assistant -
ASA College
New York, NY02.2020
Bachelor of Science - Physical Therapy Assistance
UNIBH
Belo Horizonte, Brazil12.2015
Skills
- Communications (2 years)
- People Management (4 years)
- Management (4 years)
- Medical billing (3 years)
- Personal training
- Medical terminology (5 years)
- Medical records (4 years)
- Medicare
- Vital Signs (2 years)
- Phlebotomy
- Experience Administering Injections
- Medical Office Experience (5 years)
- EMR Systems (5 years)
- Patient Care
- Facilities management
- Medical imaging
- Group fitness
- Anatomy knowledge (5 years)
- Triage
- Medical scheduling (5 years)
- Medical coding
- CPT coding (5 years)
- Phone etiquette
- Office management
- Staff Management
- Customer Service
- Compliance Monitoring
- Inventory Control
- Staff Hiring
- Supply Management
- Bookkeeping
- Billing
- Administrative Support
- Relationship Building
- Office Administration
Certification
- Medical Assistant
- CPR Certification
Languages
Portuguese - Fluent
English - Fluent
Spanish - Expert
Full Professional
Timeline
Office Manager
High Line Rehab PT PC
04.2023 - Current
Office Manager
Fidelity Physical Therapy And Rehab
08.2022 - 03.2023
Office Manager
ME WOOD
03.2022 - 08.2022
Physical Therapist Assistant / Manager officer
Fidelity physical therapy assistant
12.2016 - 01.2021
Associate in Science (AS) in Medical assistant -
ASA College
Bachelor of Science - Physical Therapy Assistance
UNIBH
- Medical Assistant
- CPR Certification
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