Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joao Paulo Santos

Whitehouse Station,NJ

Summary

Dynamic professional with extensive experience at Whole Foods Market, excelling in customer service and inventory management. Proven ability to enhance operational efficiency through meticulous data entry and proactive problem-solving. Bilingual and organized, I consistently deliver exceptional support while fostering strong client relationships. Committed to maintaining high standards and achieving results.

Overview

10
10
years of professional experience

Work History

Receiving Team Member

Whole Foods Market Inc
Bridgewater, NJ
10.2023 - Current
  • Maintained cleanliness of receiving area by sweeping floors regularly, organizing shelves, and disposing trash daily.
  • Unloaded and inspected goods received, noting any discrepancies or damages to the shipment.
  • Collaborated with purchasing team members to resolve discrepancies between purchase orders and actual receipts quickly.
  • Maintained records of all inventory received, including item numbers, quantities, and descriptions.
  • Processed all paperwork associated with receiving activities in a timely manner.
  • Received incoming shipments and verified accuracy of items against purchase orders.
  • Created invoices for customers and vendors.
  • Processed invoices related to correspondence activities.

Order Writer

Whole Foods Market
Bridgewater, NJ
11.2022 - Current
  • Verified accuracy of information and executed clarification of orders.
  • Assessed supply levels, placed new orders and replenished items.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Verified accuracy of information and executed clarification of orders.

Team Member

Whole Foods Market
Bridgewater, NJ
01.2022 - Current
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Upheld high standards of productivity and quality in operations.
  • Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.

Key Holder/Sales Associate

The Cotton On Group
Bridgewater, NJ
09.2019 - 12.2021
  • Open and close the store
  • Shipment
  • Organize the store
  • Fitting Rooms

CSR - Customer Service Representative

Pest Control
09.2018 - 05.2019
  • Answer inbound calls
  • Schedule
  • Taking payments

Tutor

UCEDA Institute
Freehold, NJ
03.2017 - 09.2017
  • Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests
  • Assign and grade class work and homework
  • Observe and evaluate students' work to determine progress and make suggestions for improvement
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
  • Guide and counsel students with adjustment or academic problems, or special academic interests.

Sales Associate

Old Navy
Bridgewater, NJ
02.2016 - 12.2016
  • Dress mannequins for displays
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Keep areas neat while working and return items to correct locations following demonstrations
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
  • Instruct customers in alteration of products.

Sales Associate

Marshall's
Bridgewater, NJ
09.2015 - 12.2015
  • Keep areas neat while working and return items to correct locations following demonstrations
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
  • Stock shelves with products.

Receiver

Whole Foods Market Inc
  • Compare shipment contents with paperwork to support inventory accuracy and records management.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Used pallet jacks and forklifts with safety and efficiency.
  • Assisted in loading and unloading incoming freight from various vendors.
  • Inspected incoming shipments to verify adherence to specifications.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Closing Pos
  • Data Entry

Education

High School Diploma - Sociology

Bound Brook High School
06.2016

College of Saint Elizabeth

Skills

  • Tutoring
  • Bilingual (5 years)
  • Call Center
  • Customer Service
  • CSR
  • Customer Care
  • Customer Support
  • Additional Information
  • SKILLS
  • Bilingual - Expert
  • Organized - Expert
  • Strong Work Ethic - Expert
  • Client Communication
  • Data Entry
  • Loading and unloading
  • Pallet jack use
  • Proactive Self-Starter
  • Invoice processing

Languages

  • Bilingual English, Spanish, Portuguese.

    • Timeline

    Receiving Team Member

    Whole Foods Market Inc
    10.2023 - Current

    Order Writer

    Whole Foods Market
    11.2022 - Current

    Team Member

    Whole Foods Market
    01.2022 - Current

    Key Holder/Sales Associate

    The Cotton On Group
    09.2019 - 12.2021

    CSR - Customer Service Representative

    Pest Control
    09.2018 - 05.2019

    Tutor

    UCEDA Institute
    03.2017 - 09.2017

    Sales Associate

    Old Navy
    02.2016 - 12.2016

    Sales Associate

    Marshall's
    09.2015 - 12.2015

    Receiver

    Whole Foods Market Inc

    High School Diploma - Sociology

    Bound Brook High School

    College of Saint Elizabeth

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