Joao Vitor Mendonca
Kissimmee,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Florida Auto Sales And Repair
2022.02 - 2023.05
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Completed registration paperwork and sales documentation.
- Recommended complementary purchases to customers, increasing revenue.
CEO
Roots Services LLC
2020.09 - 2022.01
- Established foundational processes for business operations.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Managed financial, operational and human resources to optimize business performance.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
General Manager
JPCC USA LLC
2017.01 - 2020.08
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
High School Diploma -
Olympia High School
Orlando, FL05.2017
Skills
- Strong Interpersonal Skills
- Customer Service Excellence
- Organization and Time Management
- Teamwork and Independence
- Willingness to Learn
- Adapt to Diverse Groups
- Sales Expertise
- Customer Service
- Online Systems
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly quota 5 times.
- Awarded “Employee of the Month” in 2022 and 2023.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Florida Auto Sales And Repair
2022.02 - 2023.05
CEO
Roots Services LLC
2020.09 - 2022.01
General Manager
JPCC USA LLC
2017.01 - 2020.08
High School Diploma -
Olympia High School
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