Joaquim Gomes
Pawtucket
Summary
Dynamic Operations Manager with a proven track record at United Parcel Service (UPS), excelling in quality assurance and logistics management. Expert in root cause analysis, I have successfully implemented operational procedures that enhanced customer satisfaction and optimized team productivity. Adept at budget management and fostering a collaborative work environment.
Overview
31
31
years of professional experience
Work History
Operations Manger
United Parcel Service, UPS
Franklin
05.1994 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Planned delivery routing, team workflows, and promotional initiatives.
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Delegated work to staff, setting priorities and goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Enforced federal, state, local and company rules for safety and operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
High School Diploma -
Charles E Shea High School
Pawtucket, RI05-1988
Skills
- Operational procedures
- Quality assurance
- Budget management
- Root cause analysis
- Logistics management
- Customer service
Affiliations
- Play recreational sports 2-4 times a week, enjoying adding my 19 year old to a few of my teams.
Timeline
Operations Manger
United Parcel Service, UPS
05.1994 - Current
High School Diploma -
Charles E Shea High School
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