Joaquin A. Gonzalez Jr.

• Maintained the integrity of physical security systems.
• Proactive monitoring utilizing S2 access control, Milestone and Verint CCTV programs
• Writing Reports for various calls. (Fraud, Skimmer devices, Threats of Violence)
• Assisting Executive Protection with notifications and monitoring stores.
• Handled emergency gift card deactivations and verifying gift cart status.
• Loss prevention, disaster recovery, and seal compliance ,
• Primary contact for nationwide store emergency hotline notifications.
• Assisted domestic and international teams.
• Processed general liability and worker’s comp claims.
• Training new GSOC Operators
• Lead Operator when the management team is not available.

Responsible for scheduling associate work and vacation schedules; cover shifts as needed.
• Responsible for all emergency calls from 2300 Stores, Distribution Centers, SSC’s, Dark Properties and Airplane Hangar.
• Monitored CCTV coverage for the entire company which includes all facility/stores or executive residence.
• Responsible for all after hours/weekend Workplace Violence/Threat of Violence calls/reports.
• Responsible for all after hours/ weekend Emergency Gift Card Deactivation calls/reports.
• Responsible for reports including, Bolo’s, Terminations, Natural and Man-made Disasters, Serious Incidents, Inspections, Code Blue, Badge Access, Store Associate / Customer / Vendor Transport Claims and Senior Management (BOD) movement.
• Provide International and Domestic Expat Assistance
• Process General Liability and Workers Compensation Claims for 2300 Stores/Distribution Centers
• Responsible for all Seal Compliance calls and reports.
• Managed the badging station that is responsible for all 19 SSC’s and Subsidiaries.
• Provided access and badges for all unmanned Security Sites.
• Provided monthly reports to the Data Center and Forensic Labs.
• Created Red Book Emergency Procedures and GSOC Post orders

• Patrolled the SSC complex and investigated unusual occurrences.
• Wrote incident reports on actual/potential loss and interviewed victims and witnesses.
• Responded to emergency situations of various types at the Atlanta SSC.
• Performed security inspection tours; documented problems and notified appropriate personnel.
• Monitored security check points at SSC and other facilities as directed.
• Escorted associates and visitors to parking facilities as requested.
• Monitored Security on the 22nd floor of the SSC.
• Assisted with security and safety related issues and develop relationships with all Administrative Assistants of the Executive Staff.