Joaquin Cortez
Brooklyn
Summary
Accomplished Executive Assistant and Office Manager with 8+ years of administrative experience supporting the Consul General of Guatemala in New York City. Known for diplomatic approach and team-oriented mindset, excelling in discretion, prioritization, effective communication, and problem-solving. Proven track record as an effective leader, demonstrating longevity in previous roles while maintaining efficiency and a positive attitude. Driven Paralegal adept at thriving in high-stress, high-pressure environments with constant change and vast ambiguity in data and instruction.
Overview
10
10
years of professional experience
Work History
Paralegal
Ofshtein Law Firm, P.C.
03.2023 - Current
- Client Relationship Management and Communication: Serve as a primary point of contact for clients, facilitating clear, concise, and professional communication regarding case progression, required documentation, and any relevant updates. Proactively manage client expectations and provide timely responses to inquiries.
- Appointment Scheduling and Calendar Management: Systematically maintain and update all professional appointments, deadlines, and critical dates to ensure optimal time management and adherence to established timelines. This includes leveraging digital calendaring systems for accuracy and shared visibility within the team.
- Medical Treatment Coordination and Follow-Up: Systematically monitor and follow up on clients' medical appointments and treatment plans to ensure adherence and the timely acquisition of necessary medical records. This supports the robust documentation of injuries and validates the extent of damages for case resolution.
- Claim Management for Damages and Losses: Oversee the comprehensive process of documenting, assessing, and advocating for client claims related to property damage and lost wages.
- Managed a high-volume caseload of cases simultaneously while meeting strict deadlines.
- Collaborated with attorneys to prepare clients for depositions, hearings, mediations, and trials.
Administrative Assistant
TRANSIT ADJUDICATION BUREAU
02.2023 - 03.2023
- Receive incoming calls. Let know respondents the time period they have to pay a violation.
- Answering emails.
- Receptionist duties.
Senior Consular Agent
Consulate General of Guatemala
01.2016 - 01.2023
- Oversaw and managed day-to-day office functions.
- Coordinated meetings and managed heavy email and snail mail correspondence.
- Managed, tracked, and recorded incoming and outgoing calls.
- Managed office calendars and scheduling.
- Processed confidential documents.
- Maintained a systemized digital filing procedure.
- Provided customer service and problem-solved with respect, understanding, and patience.
- Onboarded new hires and assisted with administrative training.
Clerk
Instant Response System
01.2015 - 01.2016
- Provided administrative support to junior and senior staff.
- Packaged IRS products.
- Created and maintained organized filing systems.
Education
Bachelor of Arts - Criminal Justice & Psychology
John Jay College of Criminal Justice
12.2022
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
Brooklyn, NY08.2018
Skills
- Fluent in English and Spanish
- Employee management
- Personal assistant experience
- Multitasking
- Data evaluation and management
- Microsoft Outlook
- Filing
- Microsoft Office
- Office management
- Organizational skills
- Customer relations
- Strategy reports
- Conflict resolution
- Typing
- Presentation skills
- Critical thinking
- Time management
- Microsoft Powerpoint
- Employee orientation
- Administrative experience
- Clerical experience
- Communication skills
- Customer service
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paralegal
Ofshtein Law Firm, P.C.
03.2023 - Current
Administrative Assistant
TRANSIT ADJUDICATION BUREAU
02.2023 - 03.2023
Senior Consular Agent
Consulate General of Guatemala
01.2016 - 01.2023
Clerk
Instant Response System
01.2015 - 01.2016
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
Bachelor of Arts - Criminal Justice & Psychology
John Jay College of Criminal Justice
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