Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Server

Joaquin Diaz

Murrieta,CA

Summary

Dependable server with a proven track record of delivering fast and high-quality customer service in restaurant settings. Recognized for adaptability and effective collaboration with teams to address customer, waitstaff, and management concerns.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Downtown Public House Murrieta
06.2024 - Current
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Managed sections for smooth flow of guests and orders.

Server

Black Bear Diner
03.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales consultant

GOSCH Chevrolet
11.2023 - 02.2024
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Event Server

Oscar’s Brewing Company
11.2021 - 11.2023
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.

Server

Oscars Brewing Company Inc
04.2021 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Expo/Food Runner

Oscars Brewing Company Inc
03.2021 - 04.2021
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Supervisor/Lead Baker

Wongz Donutz
02.2018 - 10.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Customer service

Wongz Donutz
07.2017 - 10.2020
  • Enhanced store reputation through exceptional customer service and friendly interactions.
  • Resolved guest issues with professionalism, demonstrating excellent customer service skills.
  • Delivered exceptional customer service, addressing concerns and providing product information.

Education

Temecula Valley High School
Temecula, CA
08.2020

Skills

  • Multitasking
  • Ability to work under pressure
  • Critical thinking
  • Effective time management
  • Exceptional customer service
  • Cash Handling

Training

  • RBS Certification
  • Food Handlers

Certification

Responsible Beverage Service certification (RBS)

Food Handlers certification

Timeline

Server

Downtown Public House Murrieta
06.2024 - Current

Server

Black Bear Diner
03.2024 - Current

Sales consultant

GOSCH Chevrolet
11.2023 - 02.2024

Event Server

Oscar’s Brewing Company
11.2021 - 11.2023

Server

Oscars Brewing Company Inc
04.2021 - 11.2023

Expo/Food Runner

Oscars Brewing Company Inc
03.2021 - 04.2021

Supervisor/Lead Baker

Wongz Donutz
02.2018 - 10.2020

Customer service

Wongz Donutz
07.2017 - 10.2020

Temecula Valley High School

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Joaquin Diaz