Joaquin Duron
Gypsum,CO
Summary
Accomplished Director of Housekeeping at Vail Resorts, adept in staff management and operations, significantly reduced turnover by fostering growth and engagement. Expert in budgeting and guest service, championed eco-friendly initiatives, enhancing guest satisfaction and operational efficiency. Skilled in multitasking and inter-department collaboration, excel in creating a motivated, high-performing team environment. Seeking opportunity to combine Front desk and Housekeeping knowledge into one; enhancing interdepartmental communication through out the property.
Overview
7
7
years of professional experience
Work History
Director of Housekeeping
Vail Resorts
10.2021 - Current
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
Front Desk Office Manager
The Joule Hotel
06.2020 - 10.2021
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
Assistant Rooms Manager
Riggs Hotel
01.2020 - 06.2020
- Streamlined operations through the implementation of efficient room management systems and processes.
- Managed budgetary responsibilities, monitoring expenses, and ensuring cost-effective operations within the department.
- Monitored key performance indicators such as guest satisfaction scores, room revenue, and occupancy rates to identify areas for improvement.
- Developed strong relationships with guests by providing personalized service and going above and beyond to meet their needs.
Front Desk Manager / Asst. Front Office Manager
Conrad Hotel
04.2019 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Assistant Room Operation Manager
Marriott Inner Harbor
11.2017 - 03.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Biology
Catholic University
SPS, Honduras08.2015
Skills
- Guest service
- Staff Management
- Operations
- Supplies inventory
- Inter-department collaboration
- Time Management
- Multitasking
- Budgeting expertise
- Customer Relationship Management
Timeline
Director of Housekeeping
Vail Resorts
10.2021 - Current
Front Desk Office Manager
The Joule Hotel
06.2020 - 10.2021
Assistant Rooms Manager
Riggs Hotel
01.2020 - 06.2020
Front Desk Manager / Asst. Front Office Manager
Conrad Hotel
04.2019 - 01.2020
Assistant Room Operation Manager
Marriott Inner Harbor
11.2017 - 03.2019
Bachelor of Science - Biology
Catholic University
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