Joaquin Guzman

Currently working at The UPS Store in Lincoln

• Operated cash register accurately, handling transactions efficiently and balancing cash drawer at shift end.
• Collaborated with team members to achieve daily sales targets, fostering a cooperative work environment.
• Resolved customer complaints promptly, utilizing problem-solving skills to enhance satisfaction and retention.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Answered questions about store policies and addressed customer concerns.
• Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
• Processed transactions quickly to minimize wait times, improving overall customer satisfaction.

Worked on the Lincoln High School Farm

• Applied welding and basic fabrication skills in hands-on projects
• Operated agricultural equipment, including tractors, to complete daily tasks
• Assisted with livestock handling, including locating and moving cattle
• Utilized hand and power tools for maintenance, repairs, and project work
• Performed mechanical cleaning and general maintenance, including engine cleaning and painting

• Gained exposure to industrial operations including welding, logging, millwright work, and engineering
• Observed manufacturing processes and developed an understanding of large-scale production systems
• Learned how multiple skilled trades contribute to efficient company operations
• Developed awareness of safety practices and career pathways within the industry

• Cleaned and sanitized dining areas to ensure a welcoming environment for guests.
• Assisted waitstaff in delivering food and beverages, enhancing guest satisfaction.
• Set up and cleared tables efficiently to maintain smooth restaurant operations.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

• Provided exceptional customer service, ensuring positive dining experiences for guests.
• Assisted in food preparation, maintaining high standards of cleanliness and organization.
• Operated kitchen equipment safely, adhering to health and safety regulations.
• Collaborated with team members to streamline service during peak hours.
• Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.

• Processed customer transactions using cash registers while maintaining accuracy and efficiency
• Prepared food items according to customer preferences and quality standards
• Provided friendly and efficient customer service in a fast-paced environment
• Maintained cleanliness and followed food safety and sanitation procedures
• Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.