Joaquin Hernandez
Arlington,Texas
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
6
6
years of professional experience
Work History
Maintenance Technician
Dallas Baptist University
Dallas, Texas
05.2022 - Current
- Responded promptly to emergency breakdowns at any time during shift hours.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Recorded type and cost of maintenance or repair work.
Member Service Representative
Planet Fitness
Temple, Texas
01.2025 - 05.2025
- Answered incoming calls regarding membership benefits and services.
- Provided guidance to members on how best to use products or services offered by the organization.
- Contacted customers about potential service upgrades, new services and account changes.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Men's Soccer Student Manager
University of Mary Hardin
Belton, Texas
08.2023 - 05.2025
- Managed inventory and procurement of materials and equipment necessary for team operations.
- Assisted with community engagement and team fundraising events.
- Encouraged good sportsmanship among athletes while promoting fair play at all times.
Member Service Representative
Life Time Inc.
Mansfield, Texas
08.2020 - 08.2021
- Handled customer complaints in an efficient and courteous manner.
- Answered incoming calls regarding membership benefits and services.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Greeted customers in a friendly and professional manner.
Physical Operations
Life Time Inc.
Mansfield, TX
10.2019 - 08.2020
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - History
University of Mary Hardin-Baylor
Belton, TX05-2025
High School Diploma -
Mansfield Timberview
Mansfield, TX06-2021
Skills
- Critical thinking
- Customer engagement
- Project management
- Team collaboration
- Complaint handling
- Account updates
- Data entry
- Call center operations
References
References available upon request.
Timeline
Member Service Representative
Planet Fitness
01.2025 - 05.2025
Men's Soccer Student Manager
University of Mary Hardin
08.2023 - 05.2025
Maintenance Technician
Dallas Baptist University
05.2022 - Current
Member Service Representative
Life Time Inc.
08.2020 - 08.2021
Physical Operations
Life Time Inc.
10.2019 - 08.2020
Bachelor of Science - History
University of Mary Hardin-Baylor
High School Diploma -
Mansfield Timberview
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