Joaquin Lopez
Aptos,CA
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Store Manager
Walgreens
6 2000 - 09.2024
- Successfully managed retail pharmacy stores at 8 locations across multiple states, ensuring compliance with state, local, and organizational regulations
- Led a Covid Implementation Team responsible for in-store and off-site clinics, staying updated with CDC recommendations, and developing a guide for in-store clinics to reduce patient wait time while adhering to safety measures
- Served as the Immunization Lead for the Houston area (400+ stores), identifying improvement opportunities, devising strategies, and communicating plans through comprehensive reports
- Supported the local community through immunization clinics and patient services, collaborating with health organizations like the American Diabetes Association, HHS, AIDS Houston, and Leukemia and the Lymphoma Society to target populations with underlying health conditions and underserved communities
- Played a vital role in the Pharmacist and Pharmacy Intern Recruitment Team, working with local universities to fill Area openings and achieving hiring targets through effective collaboration with different levels of the company.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
Community Leader
Walgreens
01.2012 - 01.2016
- Championed volunteer programs that led to increased participation from community members in various projects.
- Organized fundraising campaigns to support vital community projects or causes in need of financial assistance.
- Promoted a sense of unity among diverse populations within the community through inclusive programming and activities.
- Collaborated with other community leaders to create a unified vision for the future, leading to long-lasting partnerships and shared goals.
- Enhanced community engagement by organizing and leading local events and initiatives.
- Fostered a sense of belonging within the community through regular communication and outreach efforts.
- Collaborated with local organizations to address community needs, resulting in stronger partnerships and tangible improvements.
Education
B.S. Organizational Leadership and Supervision -
University of Houston
Houston, TX 08.2016 - 05.2018
A.A. Business Management -
LoneStar Community College
Houston, TX 08.2013 - 05.2016
Skills
Sales Analysis
Goals and performance
Talent Recruitment
Team leadership and coaching
Payroll Management
Process Improvements
Leading Staff Meetings
Performance Reviews
Strategic thinker
Root Cause Analysis
Operations Management
Community Engagement and Partnerships
Certification
PTCB Certified Pharmacy Technician (1996-Present)
Languages
English
Spanish
Community Service
- Walgreens Community Leader, 2012, 2016
- American Diabetes Association, 2013, 2016, Steering Committee Member
Projects
Walgreens Recent Projects- Engagement Lead, Hiring Lead, Area Pharmacist hiring team, Area Immunization Lead, Pride Houston Event Co-Lead, Pharmacist grad Intern development team, RFT/SAP Inventory system Lead
Affiliations
NAHQ
Timeline
B.S. Organizational Leadership and Supervision -
University of Houston
08.2016 - 05.2018
A.A. Business Management -
LoneStar Community College
08.2013 - 05.2016
Community Leader
Walgreens
01.2012 - 01.2016
Store Manager
Walgreens
6 2000 - 09.2024