Joaquin Mercado
Kennewick,WA
Summary
Dedicated security professional skilled in crowd management and incident resolution. Known for enhancing guest experiences while ensuring safety compliance. Ready to leverage expertise to drive security initiatives and elevate customer satisfaction. Skilled in handling money, and paying attention to detail.
Overview
3
3
years of professional experience
Work History
Security
The Gorge Amphitheater
George, WA
06.2025 - 09.2025
- Investigated and resolved security breaches and safety incidents to enhance overall safety protocols.
- Developed strategies to mitigate potential security risks, improving threat response effectiveness.
- Maintained communication and information security levels, ensuring adherence to security requirements.
- Observed crowds during events to identify potential safety issues
- Collaborated with event staff to address security concerns and enhance guest experience.
Sales Associate
Tilly's
Kennewick, Washington
11.2023 - 08.2024
- Guided customers in product selection, sizing, and styling to enhance shopping experience.
- Created attractive merchandise displays with signage to boost customer engagement and reduce overstock.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and organized product shipments on retail shelves to ensure timely availability for customers.
- Built and maintained relationships with peers and upper management to drive team success.
Dishwasher/Host
IHOP
Kennewick, Washington
07.2022 - 10.2023
- Provided excellent customer service by anticipating customer needs and ensuring a welcoming atmosphere.
- Welcomed guests at entrance with friendly demeanor, gathered information to seat groups or place on waitlist for timely service.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Collaborated with team members to streamline workflow and uphold high cleanliness standards for guest satisfaction.
- Organized supplies in dishwashing area to maintain cleanliness and ensure efficient workflow throughout shifts.
- Ensured that workstations were kept neat and tidy throughout shift.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
Education
GED -
TC-Futures
Kennewick, WA07-2024
Some College (No Degree) - Early Childhood Education
Big Bend Community College
Moses Lake, WASkills
- Security risk assessment
- Incident investigation
- Crowd management
- Communication security
- Safety compliance
- Customer engagement
- Cash handling
- Sales techniques
- Time management
- Attention to detail
- Inventory management
Timeline
Security
The Gorge Amphitheater
06.2025 - 09.2025
Sales Associate
Tilly's
11.2023 - 08.2024
Dishwasher/Host
IHOP
07.2022 - 10.2023
GED -
TC-Futures
Some College (No Degree) - Early Childhood Education
Big Bend Community College