Joaquin Pena
San Diego,CA
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants & needs. With 9+ years experience on the field of customer service and cashiering I'm more than capable of thriving in this position.
Overview
8
8
years of professional experience
Work History
Guest Service Cashier
Jamul Casino
2021.09 - Current
- Enhanced customer satisfaction by providing efficient cash handling and prompt service.
- Streamlined payment processes for improved guest experience and reduced wait times.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Provided accurate information on products, services, and promotions to increase sales opportunities.
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
- Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
Team Member
Rally's
2020.07 - 2021.09
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Sales Clerk
Navy Exchange Service Command
2015.10 - 2021.09
- Boosted sales by effectively promoting products and engaging with customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Education
High School Diploma -
San Diego High School of Business
San Diego06.2015
Skills
- Stress Tolerance
- Complaint Handling
- Cash handling expertise
- Strong Work Ethic
- Professional Appearance
- Team player mentality
- Drawer balancing
- Loyalty Program Promotion
- Reports and documents
- Employee Training
- Multitasking
- Customer service excellence
Accomplishments
Rockstar/Influencer of the Quarter 2023
Timeline
Guest Service Cashier
Jamul Casino
2021.09 - Current
Team Member
Rally's
2020.07 - 2021.09
Sales Clerk
Navy Exchange Service Command
2015.10 - 2021.09
High School Diploma -
San Diego High School of Business
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