CAROLYN VILLARREAL
Rockwall,TX
Summary
Motivated professional eager to embrace new challenges and transition into a new career. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Cactus Blossom Crafts
Rockwall, TX
01.2020 - Current
- Oversaw day-to-day activities to facilitate business operations.
- Contacted existing and prospective clients to increase new and repeat business.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Delivered products of consistent quality to customers by working directly on all projects to delivery quality products
- Handled all customer interactions from order taking to all customer needs to ensure customer satisfaction.
Amazon Associate
Amazon
Dallas, TX
11.2021 - 07.2022
- Coordinated orders, selected products and prepared items for sale.
- Worked with team members to accomplish tasks and meet targets.
- Demonstrated positive approach to daily operational tasks.
- Owned customer experience by resolving issues, creating seamless, organized environment.
Customer Service Representative
Maximus
Edinburg, TX
11.2018 - 06.2019
- Enhanced customer satisfaction with fast, knowledgeable service.
- Collaborated across departments to resolve customer-related issues.
- Documented, researched and resolved customer service issues.
- Managed customer calls efficiently in fast-paced call center environment.
- Addressed and resolved customer concerns and complaints.
Office Manager
Reef Valley
McAllen, TX
04.2016 - 03.2018
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.
- Completed advanced clerical tasks, including account reconciliation and document management.
- I had the responsibility of managing the office as a whole. I managed client files, created and maintained service contracts, scheduled and confirmed maintenance appointments, provide direct contact to clients in regards to their maintenance schedules and assistance with their aquarium questions, billed and collected for maintenance service, coordinated store inventory of goods, ordered new products, sales and general customer service.
Education
High School Diploma -
Zapata High School
Zapata, TXSkills
- Customer relationship management
- Problem solving
- Conflict resolution
- Assertiveness
- Punctuality and reliability
- Account management
- Inbound and outbound communication
Certification
- TDI General Lines Agent 3406452
Languages
Spanish
Professional
References
References available upon request.
Timeline
Amazon Associate
Amazon
11.2021 - 07.2022
Owner
Cactus Blossom Crafts
01.2020 - Current
Customer Service Representative
Maximus
11.2018 - 06.2019
Office Manager
Reef Valley
04.2016 - 03.2018
High School Diploma -
Zapata High School