Joaquin Ramires Acuna
Channelview,TX
Summary
Proven Customer Service Representative at Circle K, adept in computer proficiency and problem resolution, significantly enhanced team efficiency. Skilled in critical thinking and customer service, successfully trained staff, and optimized support environments. Expertise in Microsoft Outlook and service upselling, consistently delivering engaging customer experiences and operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Circle K
10.2023 - 09.2024
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Service Technician
Take 5
11.2022 - 05.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Yard Worker
Interstate Oil
06.2021 - 09.2022
- Collected and removed debris at job sites.
- Transfer Oil to designated area
- Load and unload incoming oil
Retail Service Merchandiser
FoodTown
03.2021 - 06.2021
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Associate of Science - Computer Science
San Jacinto Community College
Pasadena, TX12.2025
High School Diploma -
Channelview High School
Channelview, TX06.2020
Skills
- Computer Proficiency
- Problem Resolution
- Problem-solving abilities
- Critical Thinking
- Store maintenance
- Payment Processing
- Service Upselling
- Microsoft Outlook
- Money handling abilities
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Circle K
10.2023 - 09.2024
Service Technician
Take 5
11.2022 - 05.2023
Yard Worker
Interstate Oil
06.2021 - 09.2022
Retail Service Merchandiser
FoodTown
03.2021 - 06.2021
Associate of Science - Computer Science
San Jacinto Community College
High School Diploma -
Channelview High School