Summary
Overview
Work History
Skills
Timeline
Server

Joaquin Sanchez

Fredericksburg,TX

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Rathskeller. Proven ability to multitask and build lasting guest relationships, consistently delivering positive dining experiences. Adept in POS operation and team collaboration, recognized for training new hires and enhancing service quality in high-volume settings.

Overview

17
17
years of professional experience

Work History

Server

Rathskeller
01.2020 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted and welcomed guests upon entry to establish friendly connection from the start
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
  • Often helped my boss in training new hires in providing guidance on the restaurant standards and what my boss expected.
  • Was often the first server to buss and reset tables while the actual bussers were too busy with another section
  • Usually the first to clean or sanitize an area in need during the rush hours of business
  • Often picking up shifts when the restaurant was short handed and needed help according to business
  • Usually try to bring a smile to my customers face at first point of contact to build a positive tone for their upcoming meal
  • Often helping other staff members with their section, running food, clearing plates, picking up trash, even taking additional tables if they were unable to provide fast, friendly service.
  • Managed to build strong relationships with regular customers that would love to come back and request my service or sit in my section again and again.
  • Performed opening and closing duties, making sure the dining area was stocked and restrooms were ready to go for the next shift.
  • Often the server that stood out amongst others that would do that "little extra" to impress the guests or a table
  • Able to multitask and perform serving duties and even manager duties if needed to ensure positive dining experiences for guests
  • Trusted by the owner to be left alone in the restaurant and work solo, with no help in front-of-house often getting positive reviews from guests for hard work

Bartender Shift Manager

Cultures Bar and Grille
02.2016 - 11.2019
  • Performed opening and closing duties, stocking beer and wine, making mix for sangria's and michelada's, replacing empty kegs, cutting fruits, to collecting reports and checking them for my boss, often the first one in the door while being the last one out to lock up the establishment.
  • Managed front-of-house staff, from preparing sections, checking uniforms, assisted in every aspect of the shift to set the tone for positive workplace environment
  • In charge of the crew, also a very busy bar. Making tickets for the restaurant for the servers tables, in addition the bar held about 15 barstools and had two large counters for guests to gather and place orders with myself.
  • Displayed good manager skills to resolve or correct any issues the guests had with servers or the establishment.
  • Able to multitask, with running back from the kitchen for food orders, back to the cooler to replace empty kegs, up to the counter to make tickets for the servers and their tables, in charge of 12 different screens at the bar for guests to come in and catch their favorite teams and enjoy the dining experience.
  • In charge of feeding and paying musicians that would come in and play music for our guests as they dined.
  • Followed alcohol awareness tips ensure that I wasn't over serving a guest who may have had drinks prior to arriving, often paying for free apps myself to make sure they stayed and were happy
  • Able to build strong connections with the staff to keep the workplace enjoyable and fun, also able to establish fun connections with guests to ensure their return
  • Often having guests get up from their servers section and leave myself a little extra cash in my tip jar for assisting with their table
  • When most of the restaurant was empty, the bar was always full with returning guests coming to enjoy a cold drink, catch the game or have a friendly conversation with myself
  • Able to maintain and keep clean a busy bar during peak hours, keeping everything stocked and neat during my shift, included washing my own beer mugs and wine glasses.

Server Trainer

Cheddars Restaurant
03.2016 - 01.2019
  • Performed opening duties with a very large team, often acknowledged for doing a good job from mgmt.
  • Showed the ability to pass the serving test and hit the floor quicker than most other servers would normally do
  • Often given one of the best sections in the house, by management leaving others servers who were there longer a little upset for showing my ability to stay busy and keep guests happy, often leaving positive reviews
  • Ability to show good multitasking skills, from keeping a clean and sanitized work area to running food and engaging with guests, to communicating with my superiors to see what the team needed for continued success
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • A go to guy whenever the Back-Of-House manager needed "hands" for delivering food to tables during peak hours of business
  • Gained trust from managers quickly to check closing side work, and to go over sections making sure they were nice and neat, ready for the next shift.
  • Able to memorize an extensive menu offering a guest personalized menu items due to allergies or diet restrictions
  • Eventually offered to be moved to Austin to start training New hires at that location with bills paid but my mom was diagnosed with cancer and I had to move back to Fredericksburg

Server

Auslander
03.2012 - 01.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Quickly became close with management, given some of the best sections on the busiest days
  • Helped management in the training of new employees or hires
  • Would often assist the bartender in stocking the bar, changing kegs, and running food or drinks for them
  • Built strong relationships with returning customers to ensure continued success
  • A go to guy with helping management and other servers catch up on side work to help the restaurant function at a faster pace
  • Often worked with the restaurant as expo to get the food out quicker to guests
  • Assisted the host stand with seating guests and working the wait list
  • Would always be the first to pick up shifts where needed on busy days

Server Trainer

Pasta Bella
04.2008 - 01.2012

*Greeting and making guests feel welcomed at the door, often starting a waitlist for a busy restaurant

*Ability to take food and drink orders promptly at a rate which was quicker than most other servers

*Ownership took liking to myself early on at an early age of 18, trusting me train and develop new hires and employees

*Trusted me to work some shifts solo or very little help

*No POS, everything was hand written and we used calculaters to work up our checks for guests

*Showed ability to handle multiple tables and a larger section than others, always having a helping hand to lend when they were too busy

*Often trusted as a closer, getting the restaurant ready for the next shift

*Held as very reliable when it came to making sure ownership was happy with a job well done

*Memorized the menu to help recommend personalized menu options for allergens or diets

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Table bussing
  • Beverage preparation
  • Task prioritization
  • Guest seating
  • Daily specials memorization
  • Wine service
  • Multitasking and organization
  • Shift management
  • POS operation
  • Server training
  • Positive guest interactions
  • Hostess support
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Multitasking
  • Cool under pressure

Timeline

Server

Rathskeller
01.2020 - 02.2025

Server Trainer

Cheddars Restaurant
03.2016 - 01.2019

Bartender Shift Manager

Cultures Bar and Grille
02.2016 - 11.2019

Server

Auslander
03.2012 - 01.2016

Server Trainer

Pasta Bella
04.2008 - 01.2012
Joaquin Sanchez