Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joaquin Silva

Dallas,TX

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.

Offering dependable and attentive approach, eager to learn and develop within security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Officer

Children's Health Dallas
07.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Checked and verified photo identification prior to granting facility access.

Retail Customer Service Associate

AAFES
09.2022 - 07.2023
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
  • Collaborated with team members to achieve monthly sales goals and drive overall store performance.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

General Laborer

Hankook Tires Clarksville TN
05.2022 - 08.2022
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Assisted team members with tasks that require group effort.
  • Increased productivity with effective communication and collaboration among team members.

Delivery Driver Helper

Silva Express LLC
01.2021 - 02.2022
  • Assisted in conducting regular vehicle inspection checks to ensure operational readiness before each shift began, preventing potential breakdowns or maintenance issues while en route delivering packages.
  • Supported a positive work atmosphere among colleagues by maintaining open communication channels with other team members and management.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.

Customer Service Associate

Publix Grocery Store
09.2020 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Education

High School Diploma -

West Creek High
Clarksville, TN
05-2020

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • Superior customer service
  • Emergency response
  • Weapons training
  • First aid and CPR certified
  • Security equipment operation

Certification

  • Firearms Training Certification - Various State Agencies or Private Institutions.
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • Microsoft Office Specialist (MOS) Certification
  • Texas Driver's License
  • CPR/AED Certification
  • Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
  • FEMA Incident Command System Courses Certificates, ICS-100 through ICS-400 levels– Federal Emergency Management Agency.

Timeline

Security Officer

Children's Health Dallas
07.2023 - Current

Retail Customer Service Associate

AAFES
09.2022 - 07.2023

General Laborer

Hankook Tires Clarksville TN
05.2022 - 08.2022

Delivery Driver Helper

Silva Express LLC
01.2021 - 02.2022

Customer Service Associate

Publix Grocery Store
09.2020 - 12.2020

High School Diploma -

West Creek High

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Joaquin Silva