JoaQuin Trott

• Started in auto total loss for 3 years before moving up to complex non-injury. For 48 states handled total loss payments, disputes, negotiations, escalations, taking recorded statements, verifying injuries, sending required paperwork to the state and members, denial letters, payments for members and claimants, examined photos of damage, set liability, followed all state guidelines, i took inbound calls as well as making outbound calls, handled walking members and claimants through a step by step process of their claim and closing the claim once complete, I handled a list of claims in both ALR and Guidewire.

• Made outbound calls and serviced inbound calls, Would call out to customers who had a credit card with kohls who were within 0-59 days late of missing a payment and also handled customers who were 60 days and higher. Would set up payments plans, negotiate final payments, collect payments and send out paperwork. As a rotational agent during the peak season i would rotate over to customer support for the Kohl's online team. Helped with online orders, created accounts, located orders shipped and escalated calls from online shoppers or members.

• Worked as a technical support agent for 24-7 who was contracted by Netflix, helped members who could not connect to Netflix, troubleshooting any device that the member was trying to use, i also took payments and answered any general questions that the member had about their Netflix account.

During the pre-release and release of the Xbox One i was contracted by Xerox for support on any application or connectivity issues, i also took inbound calls from any members having problems with their membership due to application issues and walked them through step by step troubleshooting.

Took inbound calls from all existing members, answering questions about their auto or home policy, going over coverage and explaining in detail how their coverage worked, made changes to their policy and or/coverage per member's request while also making sure to follow state guidelines and took payments for the member's policy home and auto.

Took inbound escalations, helped internal representatives with any problems creating bookings or navigating through our system, assisted customers on their account, bookings and providing accurate information in regards to process.