Joaquin Zarza
Valencia,CA
Summary
Proven leader with a track record of driving sales growth and enhancing customer satisfaction at Jimmy Johns Gourmet Subs. Skilled in operations management and staff training, adept at fostering team motivation and mastering product knowledge. Excelled in money handling and reducing discrepancies, significantly improving financial accuracy and service quality. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Jimmy Johns Gourmet Subs
2023.11 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Busser
Cheesecake Factory Inc
2023.06 - 2024.02
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Lifeguard
Old Orchard 2
2022.06 - 2023.09
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
College of The Canyons
Valencia, CA 2022.08 - 2024.05
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Workload Management
- Operations Management
- Marketing knowledge
- Sales Growth
- Sales Reporting
Certification
- Food Safety Manager Certification - National Registry of Food Safety Professionals or ServSafe.
- Lifeguarding Certification - American Red Cross.
Boxing
I started boxing in 2022, I fell in love with the sport as it taught how to be independent and how to be gentle. I've since transitioned to Muay Thai where I am now on the fight team.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Jimmy Johns Gourmet Subs
2023.11 - Current
Busser
Cheesecake Factory Inc
2023.06 - 2024.02
College of The Canyons
2022.08 - 2024.05
Lifeguard
Old Orchard 2
2022.06 - 2023.09
- Food Safety Manager Certification - National Registry of Food Safety Professionals or ServSafe.
- Lifeguarding Certification - American Red Cross.
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