Joaquina Cisneros

Greeted guests at front desk, manage high-volume phone calls, collect fees and payments, put files together for surveyor and engineers. Handle sensitive customer information with confidentiality. Complete all tasks in compliance with company policies and procedures. Maintain files and records by implementing effective filing system.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, and confirmed appointments for patients appointments and updated records.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
• Maintained files and records by implementing effective filing systems.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.