Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Joas Michel

Joas Michel

Kissimmee,FL

Summary

Dynamic and strategic leader with a proven track record to enhance team performance and safety standards. Expert in problem-solving and adaptability, with a passion for continuous improvement and a 20% increase in project efficiency. Skilled in team collaboration and effective communication, driving successful outcomes and fostering professional growth.

Overview

13
13
years of professional experience

Work History

Basketball Team Captain

Volunteer Work
10.2024 - Current
  • Managed team logistics, ensuring timely arrival and preparedness for games and tournaments.
  • Coordinated fundraising events to support the basketball program, increasing community engagement and financial resources.
  • Served as a mentor to younger players, providing guidance on skill development and sportsmanship.
  • Resolved conflicts between teammates through mediation efforts, preserving a harmonious environment conducive to optimal performance levels.
  • Enhanced team performance by implementing strategic plays and refining individual skills.
  • Boosted team morale through effective communication and motivational tactics.
  • Contributed valuable input during tactical discussions with coaches, incorporating personal experience as well as insights from other players'' perspectives.
  • Collaboratively analyzed opposing teams'' strengths and weaknesses, devising strategies to exploit vulnerabilities.
  • Led by example during games and practices, demonstrating dedication to improvement both individually and as part of the collective unit.
  • Fostered strong relationships with teammates, facilitating open communication channels for constructive feedback.
  • Attended all practices as scheduled, dressed correctly, and always ready to work.
  • Maintained drive and determination to obtain personal and team objectives and goals.
  • Met all eligibility requirements consistently as well-rounded and active player and athlete.
  • Maintained professionalism when attending charity, sporting and media events as team representative.
  • Collaborated with teammates and coaches to build relationships and create cohesive team environment.
  • Monitored competitor activities to assess strategies and gain advantages in future matches.
  • Adapted quickly to changing game plans and strategies.
  • Determined areas in need of improvement and optimized strategies to strengthen performance.
  • Increased overall team efficiency by analyzing game footage and identifying areas for improvement.
  • Attended all practices, meetings, and workouts on time.
  • Applied discipline and sense of responsibility toward all team and personal activities.
  • Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.

Merchandise Manager

Self Employed Services
08.2024 - Current
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
  • Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
  • Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Coordinated and directed buying team, enforcing compliance with company standards.
  • Analyzed industry trends to develop relevant offerings.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
  • Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.

Credit Analyst

Internship
06.2024 - Current
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Made decisions and recommendations about extending lines of credit.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
  • Gathered loan documentation for underwriting.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
  • Developed credit models to assist in the credit decisioning process.
  • Investigated and resolved customer disputes related to credit decisions.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.

Roller Operator

Infiniti Solutions
08.2023 - 10.2024
  • Ensured safety, adhering to all site regulations and guidelines during the operation of roller machinery.
  • Contributed to a cleaner worksite by disposing of debris and waste materials from roads under construction or repair.
  • Achieved smoother road surfaces by expertly operating roller equipment on various construction projects.
  • Synchronized tasks with paver operators, guaranteeing seamless transitions between stages of road surfacing processes.
  • Managed traffic control around work zones as needed, ensuring public safety while minimizing disruptions to ongoing projects.
  • Reduced rework rates by monitoring ground conditions during rolling operations vigilantly.
  • Performed routine pre-operation checks on rollers, identifying potential issues before they impacted work progress or safety standards.
  • Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Monitored and adjusted speed of heavy machinery for safe operation.
  • Adjusted soil levels and grade land for construction projects.
  • Monitored fuel, oil and water levels of heavy equipment.
  • Assessed work sites daily for potential hazards.
  • Operated compactors to compact soil, asphalt and other materials.
  • Enhanced project efficiency by maintaining roller equipment and performing regular inspections and repairs.
  • Increased work quality by consistently leveling asphalt, gravel, or concrete materials across job sites.
  • Met project demands consistently through careful and consistent operation of heavy equipment.
  • Operated machining equipment safely with team of operators.
  • Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
  • Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
  • Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Performed preventive maintenance to prolong life of equipment.
  • Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
  • Maintained accurate logs of equipment operation hours, maintenance activities, and project progress for streamlined record-keeping purposes.
  • Demonstrated commitment to safety by consistently wearing appropriate personal protective equipment and following all established protocols.
  • Boosted overall project efficiency by effectively planning machine movements and coordinating with other operators onsite.
  • Inspected and maintained heavy equipment used in construction projects.
  • Remove debris and leveled ground to prepare job sites for construction projects.
  • Checked equipment performance and made necessary repairs.
  • Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
  • Upheld company reputation for quality workmanship through precise execution of tasks according to blueprints and specifications.
  • Provided technical assistance to other workers on job site.
  • Made necessary adjustments to machinery for optimum performance.

Carpenter Apprentice

Volunteer Work
06.2024 - 09.2024
  • Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Assisted with movement of materials and equipment to job sites.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.
  • Maintained organized tool inventory, ensuring quick access to necessary equipment during time-sensitive tasks.
  • Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
  • Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
  • Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
  • Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.

Concrete Pump Operator

Infiniti Solutions
10.2023 - 01.2024
  • Improved job site safety by conducting regular equipment inspections, ensuring proper maintenance and timely repairs.
  • Proactively addressed potential issues through thorough inspections of equipment before each use, preventing costly repairs or delays.
  • Contributed to successful project completions with precise execution of concrete pumping tasks according to specifications.
  • Ensured quality control measures were met by keeping accurate records of concrete mix designs and additives used on each job site.
  • Assisted in training new hires on concrete pump operation, contributing to a more skilled workforce.
  • Enhanced teamwork by collaborating with other crew members to complete tasks in a timely manner.
  • Streamlined equipment transportation by coordinating with truck drivers to ensure timely arrival and setup at job sites.
  • Evaluated site conditions and worked with contractors to set up truck properly.
  • Prioritized environmental responsibility through proper disposal of residual materials from the pump system following project completion.
  • Demonstrated flexibility and adaptability in adjusting pumping methods based on unique job site conditions or challenges.
  • Optimized communication between team members using clear hand signals and radio communication during pumping operations for increased safety and efficiency.
  • Demonstrated commitment to continuous improvement by attending industry seminars, workshops, and trainings for staying current on best practices.
  • Maintained safe work environment by adhering to OSHA regulations and company safety policies.
  • Reduced downtime by performing routine maintenance on concrete pump equipment, ensuring optimal performance.
  • Trained new workers on safety procedures and protocols and enforced implementation throughout workdays to prevent injuries or downtime incidents.
  • Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances.
  • Recorded operating data such as products and quantities pumped, stocks used and operating times.
  • Operated and lubricated tools to protect durability and functionality.
  • Completed detailed tool and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns.
  • Monitored gauges and flowmeters and inspected equipment to verify tank levels, temperatures and pressures remained at specified levels, reporting abnormalities as necessary.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Military Training Instructor

Marine Corps
05.2020 - 02.2022
  • Organized realistic field training exercises simulating real-life combat situations, honing decision-making skills under pressure among trainees.
  • Enhanced trainee performance by incorporating hands-on exercises and real-world scenarios into training sessions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Kept abreast of developments in military pedagogy through ongoing professional development and continuous learning opportunities.
  • Collaborated with fellow instructors to create interdisciplinary training exercises, exposing trainees to a wide range of military knowledge and expertise.
  • Developed strong rapport with trainees, fostering an environment of trust and mutual respect that facilitated learning success.
  • Cultivated a culture of accountability and excellence within the unit by emphasizing the importance of individual responsibility and professionalism at all times.
  • Assisted in the development of comprehensive training programs, resulting in improved trainee skill sets and overall capabilities.
  • Fostered resilience among military personnel by integrating stress management techniques into daily routines.
  • Mentored junior instructors, sharing best practices and techniques for more effective teaching methods.
  • Established clear expectations among trainees from day one, setting the stage for a successful training experience and long-term success in their military career.
  • Served as a subject matter expert for military training curriculum, providing input on content and delivery methods for maximum impact.
  • Promoted teamwork and communication among diverse groups of service members by designing collaborative activities during training sessions.
  • Led military personnel through rigorous physical fitness regimens, contributing to increased readiness and operational effectiveness.
  • Implemented new instructional strategies based on evolving military doctrine and emerging threats, ensuring relevance and applicability of training materials.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Personal Trainer

ISSA
10.2021 - 01.2022
  • Educated clients on importance of proper nutrition to reach fitness objectives.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Designed specific workout systems for individual clients based on performance ability.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.

Toll Operator

SeaWorld Adventure Park
10.2020 - 01.2021
  • Maintained a secure work environment by adhering to safety protocols and reporting suspicious activities.
  • Demonstrated flexibility in responding to changing priorities or last-minute scheduling adjustments due to unforeseen circumstances.
  • Promoted positive customer interactions with courteous communication and prompt problem resolution.
  • Contributed to team success by consistently meeting or exceeding performance metrics for speed, accuracy, and customer service.
  • Monitored toll lane activity and generated operational reports.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Communicated in English and Language to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Optimized shift changeovers by effectively communicating pertinent information with incoming operators, ensuring seamless continuity of operations.
  • Supported management goals through diligent tracking of revenue collection, ticket issuance, and incident reports.
  • Minimized error rates in cash handling by diligently counting collected money at the end of each shift before depositing it into the designated safe area for pickup.
  • Streamlined communication between team members using established channels for sharing updates on incidents or changes in procedures during shifts.
  • Enhanced customer satisfaction by efficiently processing toll transactions and providing accurate information.

Sound Board Operator

Volunteer Work
01.2012 - 01.2021
  • Enhanced live performances by efficiently managing soundboard operations and audio mixing.
  • Implemented best practices in cable management techniques, maintaining a clean workspace free from trip hazards or potential equipment damage risks.
  • Maintained optimal audio quality by troubleshooting technical issues and implementing effective solutions.
  • Exceeded audience expectations by consistently delivering high-quality sound experiences in various event settings.
  • Collaborated with production teams to create immersive soundscapes supporting the creative vision of each project.
  • Ensured smooth transitions between scenes through precise sound cue execution during live events.
  • Managed inventory control for sound department supplies, reducing waste and ensuring availability of necessary items at all times.
  • Balanced individual performer microphone levels during rehearsals to ensure optimal audibility during live shows.
  • Developed positive relationships with venue staff, ensuring seamless integration of house systems into production requirements when needed.
  • Recorded speech and music in digital formats.
  • Maintained and repaired sound equipment.
  • Worked with video editors to synchronize audio with video segments.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Collaborated with artists, producers and engineers to create audio recordings.
  • Mixed and edited audio for live and recording events.
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Coordinated with lighting designers to synchronize visual effects with sound cues for cohesive artistic presentations.
  • Contributed to the overall success of productions by working closely with directors, performers, and fellow technicians.
  • Provided guidance to less experienced team members, fostering a supportive learning environment that promoted skill growth and development.
  • Supported stage management teams in coordinating backstage communication using headset systems.

Security Officer

Macy's
11.2020 - 12.2020
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Examined doors, windows and gates to verify security.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Reduced false alarm responses, accurately assessing and responding to security alerts.
  • Enhanced team morale and cohesiveness with regular training sessions on security best practices.
  • Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
  • Led security briefings for new employees, ensuring high level of preparedness across team.
  • Improved inventory control in retail environments, conducting regular checks to prevent loss.
  • Improved team response times with thorough training on emergency procedures.
  • Promoted to team leader for demonstrating exceptional leadership and security management skills.

Education

Accounting And Finance

American Consumer Council
Orlando, FL

Automotive Engineering

Mech Tech Institute
8620 S Orange Blossom Trl Orlando, FL 32809 Unite
10.2022

Cypress Creek High School
1101 Bear Crossing Drive Orlando, FL 32824 United
05.2020

Skills

  • Team chemistry
  • Self-discipline
  • Inclusiveness
  • Strategic Thinking
  • Sportsmanship
  • Coaching experience
  • Game knowledge
  • Growth Mindset
  • Physical Fitness
  • Tactical Awareness
  • In-Game Adjustments
  • Consistency
  • Assertiveness
  • Community involvement
  • Performance Analysis
  • Motivation Techniques
  • Collaboration
  • Accountability
  • Role identification
  • Player development
  • Passion for the game
  • Teamwork and Communication
  • Safety awareness
  • Safety understanding
  • Ball control skills
  • Practice schedules
  • Game preparation
  • Performance Improvements
  • Strength and conditioning
  • Conditioning strategies
  • Strength improvements
  • Mental focus
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Competitive
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Task Prioritization
  • Self Motivation
  • Strength training
  • Mentoring
  • Continuous Improvement
  • Physical Stamina
  • Time management abilities
  • Heavy lifting
  • General carpentry
  • Materials handling
  • Worksite safety
  • Repair work
  • Material prepping
  • Door and window installation
  • Safety guidelines adherence
  • Stairs and railings
  • Problem-solving
  • Flexible and adaptable
  • Attention to detail
  • General laborer
  • Physical stamina
  • OSHA compliance
  • Safety compliance
  • Business management
  • Loading and unloading
  • Pallet jacking
  • Warehouse organization
  • Packaging and labeling
  • Self-motivated and disciplined
  • Warehouse safety
  • Cleaning and organizing
  • Inventory tracking
  • Pallet jacks
  • Clear communication
  • Punctual and dependable
  • Damage reports
  • Warehouse operations
  • Working independently
  • Patience and empathy
  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling expertise
  • Basic math proficiency
  • Transaction processing
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Tire services
  • Brake systems
  • Preventive Maintenance
  • Automotive diagnostics
  • Workplace safety
  • Fluid exchanges
  • Problem diagnosis
  • Vehicle test drives
  • Vehicle inspections
  • Customer service
  • Battery services
  • Performance tuning
  • Detailing and cleaning
  • Equipment inspection and testing
  • Troubleshooting skills

Timeline

Basketball Team Captain

Volunteer Work
10.2024 - Current

Merchandise Manager

Self Employed Services
08.2024 - Current

Credit Analyst

Internship
06.2024 - Current

Carpenter Apprentice

Volunteer Work
06.2024 - 09.2024

Concrete Pump Operator

Infiniti Solutions
10.2023 - 01.2024

Roller Operator

Infiniti Solutions
08.2023 - 10.2024

Personal Trainer

ISSA
10.2021 - 01.2022

Security Officer

Macy's
11.2020 - 12.2020

Toll Operator

SeaWorld Adventure Park
10.2020 - 01.2021

Military Training Instructor

Marine Corps
05.2020 - 02.2022

Sound Board Operator

Volunteer Work
01.2012 - 01.2021

Accounting And Finance

American Consumer Council

Automotive Engineering

Mech Tech Institute

Cypress Creek High School
Joas Michel