Joastine Shannon
Dublin,CA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Client Banker
JP Morgan Chase
11.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Implemented strategies to increase customer retention, enabling investment growth.
- Worked with clients to address and respond to client and partnership management issues.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Educated clients on financial topics and best practices.
Store Manager
Pandora Jewelry
11.2021 - 11.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- 71% revenue increase compared to LY
- Planning- defining goals, creating contingency plans
- Business Acumen - reviewing previous year data as well as daily, weekly, monthly results to assist with business decisions
- Researching inventory discrepancies as well as any business related opportunities
- Talent retention, low turn over compared to LY
- Talent development for leaders and associates (coaching conversations and follow ups)
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Store Manager
Banana Republic, Gap
04.2021 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Manager
Michael Kors Outlet
08.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Building and maintaining professional relationships with current and new clients
- Provide effective communication of promotions and units to clients
- Strategic upselling with clients
- Train new and current sales associates to perform at company standard
- Exceed district goals with the help of teammates
- Build clientele list on a consistent basis
- Create creative selling tactics in order to draw in new customers
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Old Navy, Gap
08.2019 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Execute and prepare monthly visuals and merchandise
- Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs.
- Proven record of effective short and long-range tactical planning and improving operational
Assistant Manager
Gap
04.2016 - 08.2019
- Point of contact for consolidation and remodel for combining two high volume locations
- Recruited, onboarded and training 50 associates within 45 days for grand re-opening
- Promoted top performers after working closely to develop their skills
- Mentored team members to enhance professional development and accountability in workplace.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Vista High School
Vista, CA06.2012
Skills
- Recordkeeping Requirements
- Recruitment and Hiring
- Customer Proposals
- Client Rapport-Building
- Customer Service Understanding
- Event Coordination
- Administrative Leadership
- Business Acumen
- Logistical Planning
- Office Supplies and Inventory
- Business Operations Knowledge
- Meeting Coordination
- Bookkeeping and Basic Accounting
- Data Research and Compilation
- Document Filing and Retrieval
- Reports and Financial Statements
- Critical Thinking
- HR Policies
Certification
Google Project Management: By Google on Coursera
Certification earned July 8, 2022
Project Execution: Running the Project - Coursera
Certificate earned June 2022
Foundations of Project Management - Coursera
Certificate earned June 2022
Project planning: Putting It All Together - Coursera
Certificate earned June 2022
Agile Project Management - Coursera
Certificate earned June 2022
Project Initiation: Starting a Successful Project - Coursera
Certificate Earned June 2022
Timeline
Private Client Banker
JP Morgan Chase
11.2022 - Current
Store Manager
Pandora Jewelry
11.2021 - 11.2022
Assistant Store Manager
Banana Republic, Gap
04.2021 - 11.2021
Assistant Manager
Michael Kors Outlet
08.2020 - 08.2021
Assistant Manager
Old Navy, Gap
08.2019 - 08.2019
Assistant Manager
Gap
04.2016 - 08.2019
High School Diploma -
Vista High School