Joayn Hoerning
Albuquerque,NM
Overview
17
17
years of professional experience
Work History
Assistant Manager
Hacienda Del Rio
Albuquerque, NM
10.2016 - 06.2018
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Customer Service Representative Agent
EarthLink
Albuquerque, NM
06.2001 - 10.2003
- Greeted customers and provided prompt and courteous service.
- Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
- Answered incoming calls in a timely manner and responded to customer inquiries.
- Processed customer orders accurately and efficiently.
- Resolved customer issues in an expedient manner by utilizing problem-solving skills.
- Utilized computer systems to track orders, research accounts and troubleshoot customer concerns.
- Maintained accurate records of customer interactions and transactions.
- Suggested additional products or services that would benefit customers' needs.
- Developed knowledge of all products offered by the company to better serve customers.
Education
GED -
CNM
Albuquerque, NM11.1998
Skills
- Cost Reduction
- Operations Management
- Sales Monitoring
- Recruiting and Interviewing
- Employee Scheduling
- Employee Performance Evaluations
- Product and Service Knowledge
- Task Delegation
- Promotional Planning
- Employee Performance Evaluation
- Retail Operations
- Business Administration
- Orientating and Training
- Schedule Oversight
- Customer Rapport
- Staff Management
- Money Handling
- Staff Development
- Staff Supervision
- Financial Management
- Sales Reporting
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Assistant Manager
Hacienda Del Rio
10.2016 - 06.2018
Customer Service Representative Agent
EarthLink
06.2001 - 10.2003
GED -
CNM