Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Joayn Hoerning

Joayn Hoerning

Albuquerque,NM

Overview

17
17
years of professional experience

Work History

Assistant Manager

Hacienda Del Rio
Albuquerque, NM
10.2016 - 06.2018
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Customer Service Representative Agent

EarthLink
Albuquerque, NM
06.2001 - 10.2003
  • Greeted customers and provided prompt and courteous service.
  • Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
  • Answered incoming calls in a timely manner and responded to customer inquiries.
  • Processed customer orders accurately and efficiently.
  • Resolved customer issues in an expedient manner by utilizing problem-solving skills.
  • Utilized computer systems to track orders, research accounts and troubleshoot customer concerns.
  • Maintained accurate records of customer interactions and transactions.
  • Suggested additional products or services that would benefit customers' needs.
  • Developed knowledge of all products offered by the company to better serve customers.

Education

GED -

CNM
Albuquerque, NM
11.1998

Skills

  • Cost Reduction
  • Operations Management
  • Sales Monitoring
  • Recruiting and Interviewing
  • Employee Scheduling
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Task Delegation
  • Promotional Planning
  • Employee Performance Evaluation
  • Retail Operations
  • Business Administration
  • Orientating and Training
  • Schedule Oversight
  • Customer Rapport
  • Staff Management
  • Money Handling
  • Staff Development
  • Staff Supervision
  • Financial Management
  • Sales Reporting
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Assistant Manager

Hacienda Del Rio
10.2016 - 06.2018

Customer Service Representative Agent

EarthLink
06.2001 - 10.2003

GED -

CNM

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Joayn Hoerning