Nakia Jackson
Summary
Driven Office Manager and Insurance Agent with a proven track record at AAA, adept in customer service and office administration. Excelled in maintaining confidentiality, enhancing client relations, and streamlining financial records. Demonstrated exceptional organizational skills and multi-tasking ability, significantly improving office efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Office Manager
Completions Home Repair
02.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Insurance Agent
AAA
06.2012 - 02.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
No Degree - Health Care System Adm
Ferris State University
Big Rapids, MISkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Customer Relations
Timeline
Office Manager
Completions Home Repair
02.2017 - Current
Insurance Agent
AAA
06.2012 - 02.2017
No Degree - Health Care System Adm
Ferris State University
Similar Profiles
Nakia JacksonNakia Jackson
Office Coordinator at Completions Home RepairOffice Coordinator at Completions Home Repair
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Alex JimenezAlex Jimenez
General Contractor Assistant at GVA Home Repair and Services LLCGeneral Contractor Assistant at GVA Home Repair and Services LLC
Stephanie HallStephanie Hall
Office Manager at Alpha DesignsOffice Manager at Alpha Designs
Lisa ComptonLisa Compton
Office Manager at Compton's Auto RepairOffice Manager at Compton's Auto Repair