Hi, I’m
Job Lugo
Fort Wayne,IN
Summary
Accomplished General Manager at Autana Lawn and Landscaping, I've excelled in leadership and strategic planning, driving profitability and fostering team unity. Demonstrated expertise in operations management and customer relations, achieving significant cost reductions and enhancing client loyalty. Skilled in navigating complex projects to successful completion, I consistently deliver above-target results, showcasing a commitment to excellence and growth. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
years of professional experience
Work History
Autana Lawn and Landscaping
General Manager
03.2020 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Furgo Estacas 4wd
Assistant Project Manager
01.2017 - 12.2022
Job overview
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Generated weekly and monthly status reports for helpful progress tracking.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Partnered with project team members to identify and quickly address problems.
Ismarys Uniforms C.A.
International Manager
04.2011 - 12.2018
Job overview
- Mentored team members, providing guidance on professional development opportunities and career growth pathways.
- Implemented effective communication strategies to ensure alignment across departments and regions.
- Implemented best practices in corporate governance to maintain regulatory compliance across international jurisdictions.
- Negotiated contracts with international vendors, securing favorable terms for the organization.
- Fostered an inclusive work environment that valued diversity of thought, leading to enhanced collaboration among team members globally.
- Collaborated with regional managers to develop localized marketing campaigns that resonated with target audiences.
- Improved overall profitability by identifying new market opportunities and executing targeted growth initiatives.
- Led cross-functional teams, resulting in successful project completions and optimized performance.
- Analyzed market trends to identify growth opportunities and make informed decisions on expansion strategies.
- Managed global supply chain processes, reducing lead times and optimizing inventory management.
- Expanded international market presence by developing and implementing strategic business plans.
- Recognized and rewarded performance to motivate continued success.
- Defined revenue and sales targets and motivated staff to exceed expectations.
Education
Universidad YacambuBarquisimeto, Venezuela
Bachelor of Science from Industrial Engineering
11.2011
University Overview
- Extracurricular Activities: Quality and Control summer certification.
- Business Management Certification
- English and spanish speaking - writer
- Conference about Venezuela 2007 in Trine University.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Team Leadership
- Customer Relations
- Inventory Control
- Staff Supervision
- Customer Relationship Management
- Verbal and written communication
- Administrative Skills
- Labor Cost Controls
- Strategic Planning
- Performance Improvement
- Project Management
- Purchasing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
Autana Lawn and Landscaping
03.2020 - Current
Assistant Project Manager
Furgo Estacas 4wd
01.2017 - 12.2022
International Manager
Ismarys Uniforms C.A.
04.2011 - 12.2018
Universidad Yacambu
Bachelor of Science from Industrial Engineering
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