Job Montes De Oca
Littleton ,CO
Summary
Proven track record in enhancing customer satisfaction and expanding client base, notably at Allstate, by leveraging exceptional customer service and bilingual capabilities. Skilled in employing upselling techniques and innovative solutions, achieving significant improvements in efficiency and workmanship quality. Demonstrates professionalism and ethics, alongside a strong proficiency in sales and insurance services.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Allstate
09.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Sales Representative
Liberty Mutual
06.2019 - 07.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Self Employed
MDO Remodeling
01.2017 - 06.2021
- Implemented innovative construction techniques to improve efficiency, enhance workmanship quality, and reduce project duration.
- Optimized material usage by accurately estimating project requirements, minimizing waste and reducing overall costs.
- Managed subcontractor relationships, ensuring timely delivery of services while maintaining a strong emphasis on safety protocols.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
Account Representative
Amica Insurance
01.2016 - 01.2017
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Processed client payments and updated accounts.
Framer's Helper
MNR Specialty
09.2015 - 01.2016
- Assisted carpenters in constructing new homes, installing frames and assembling roofing structures.
- Cleaned work areas, machines and equipment to maintain clean and safe job site.
- Assisted with project planning by measuring locations and pieces, marking points, and skillfully cutting materials.
- Measured and cut wood pieces using hand saws and powered saws.
Customer Service Representative
Dish Network Corp
11.2014 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pool Cleaner
Laguna Pools
12.2013 - 11.2014
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
- Skimmed pool surfaces before emptying skimmer baskets.
Cashier
McDonald's Restaurant
01.2013 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Nursing Assistant
Arapahoe Community College
Littleton, CO05.2015
High School Diploma -
John F Kennedy
Denver, CO05.2012
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Bilingual- English and Spanish
- Completed 72 Clinical hours through CNA program
- Studied martial arts and self defense for 11 years
Timeline
Insurance Agent
Allstate
09.2021 - Current
Sales Representative
Liberty Mutual
06.2019 - 07.2021
Self Employed
MDO Remodeling
01.2017 - 06.2021
Account Representative
Amica Insurance
01.2016 - 01.2017
Framer's Helper
MNR Specialty
09.2015 - 01.2016
Customer Service Representative
Dish Network Corp
11.2014 - 06.2015
Pool Cleaner
Laguna Pools
12.2013 - 11.2014
Cashier
McDonald's Restaurant
01.2013 - 11.2013
No Degree - Nursing Assistant
Arapahoe Community College
High School Diploma -
John F Kennedy