Emma Denney
Littleton,CO
Summary
Committed to providing outstanding support to team members and quality care to patients. Proficient in coordinating appointments, handling referrals, and managing calls to streamline office communication. Positive and energetic; with a proven ability to build strong relationships.
Overview
6
6
years of professional experience
Work History
Scheduler, Medical Receptionist
Apex Dermatology
01.2023 - Current
- Responsively managed 200-400 daily calls across multiple offices with diverse requests for the practice and patients.
- Streamlined project timelines through close collaboration with clinical teams and management.
- Skillfully organized schedules for optimal weekly efficiency.
- Facilitated patient referrals from primary care offices, ensuring timely charting.
- Thrived under time constraints and pressure, delivering quality care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Assist in training new hires for scheduling and medical reception, including terminology, guidelines and provider preferences across all applicable offices.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Cultivated positive relationships with patients and staff through professional demeanor and excellent interpersonal skills.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mastered diverse roles and offered essential backup during critical periods.
- Worked flexible schedule and extra shifts to meet business needs.
Patient Care Coordinator
Minimally Invasive Procedure Specialists
12.2021 - 09.2022
- Responsibly managed multiple software systems for efficient patient care.
- Efficiently obtained and charted inbound medical records and procedure documents.
- Coordinated with the pre-consultation specialist to obtain the necessary records for the providers, resulting in faster access to crucial information for patient consults.
- Successfully handled the starting process for obtaining prior authorizations for minor surgical procedures.
- Acquired knowledge of insurance policies and processes.
- Assisted in patient preparation for surgical procedures, delivering quality care.
- Prepared pre and post-procedure instruction packets, delivering them in a timely manner.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed multiple payment methods securely for surgical procedure costs and outstanding balances.
- Versatile in undertaking different roles, ensuring reliable backup during key moments.
Medical Receptionist
Colorado Primary Healthcare
06.2021 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured appointment confirmations and minimized no-shows via phone call.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Effectively resolved patient inquiries and conflicts.
- Consistently delivered high standards of patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated imaging and physical therapy referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed prescription refill and clarification requests to correct clinical staff members.
Spa Receptionist
Hand and Stone Massage and Facial Spa
08.2020 - 05.2021
- Responsible for check-ins, check-outs, balancing phone calls and sales.
- Proficient in effectively promoting supplementary products and services to clients, driving revenue growth.
- Achieved top sales performance for memberships, leading in both month-to-month and year-to-date metrics, averaging 45%-50% success rate.
- Skillfully managed POS and booking systems concurrently.
- Responsible for opening and closing the spa per company guidelines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Mitigated client conflicts through proactive monitoring of service provider schedules, ensuring timely adjustments for client appointments.
Cashier, Courtesy Clerk, E-Commerce Clerk
King Soopers
05.2019 - 03.2020
- Skilled in accurately bagging groceries and providing excellent customer service.
- Efficiently processed 40+ orders in E-Commerce daily to deliver excellent customer service and achieve company deadlines.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Capable of lifting heavy items, standing and moving around concurrently while thriving under a high-paced environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted to a flexible schedule and willingly took on additional shifts to meet operational requirements.
Data Entry Clerk
IRI Consultants
12.2017 - 01.2019
- Effectively synthesized survey responses, organizing them into categorized feedback to enhance project outcomes.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
High School Diploma -
Homeschool; High School
Conifer, CO06.2020
Skills
- Critical Thinking
- Problem-Solving
- Cross-functional Coordination
- Call Management
- Schedule Management
- Attention to Detail
- Conflict Resolution
- Strong Work Ethic
- Adaptability
- Medical Terminology
- Patient Registration
- Administrative Support
Timeline
Scheduler, Medical Receptionist
Apex Dermatology
01.2023 - Current
Patient Care Coordinator
Minimally Invasive Procedure Specialists
12.2021 - 09.2022
Medical Receptionist
Colorado Primary Healthcare
06.2021 - 11.2021
Spa Receptionist
Hand and Stone Massage and Facial Spa
08.2020 - 05.2021
Cashier, Courtesy Clerk, E-Commerce Clerk
King Soopers
05.2019 - 03.2020
Data Entry Clerk
IRI Consultants
12.2017 - 01.2019
High School Diploma -
Homeschool; High School
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