Summary
Overview
Work History
Education
Skills
Timeline
Generic

Job Silva

Crescent City,CA

Summary

The ability to handle stressful situations.

Overview

2026
2026
years of professional experience

Work History

Service Station Manager

Klamath Shell
  • Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
  • Maintained cleanliness standards throughout the facility by assigning tasks responsibly among staff members.
  • Handled customer complaints professionally and promptly, resolving issues to maintain high levels of satisfaction.
  • Developed strong relationships with vendors, negotiating favorable contracts and ensuring timely delivery of supplies.
  • Ensured compliance with federal, state, and local regulations by maintaining accurate records and conducting regular audits.
  • Led a team of service station employees, providing training and guidance to improve overall productivity and efficiency.
  • Organization of employees'' shifts efficiently which resulted in increased productivity at the service station.
  • Performed regular equipment maintenance checks to reduce downtime due to malfunctions.
  • Optimized scheduling practices to ensure adequate staffing during peak hours without incurring unnecessary labor costs.

Veterans Service Representative

County of Del-Norte
11.2021 - 02.2023
  • Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
  • Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
  • Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
  • Utilized Software to compose correspondence letters to explain current status of applications and request additional documentation.
  • Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
  • Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
  • Developed personalized action plans for veterans addressing their unique needs, resulting in higher satisfaction rates.
  • Achieved high level of customer service satisfaction ratings by promptly answering inquiries from veterans regarding their cases via phone calls or email correspondence.
  • Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
  • Assisted in training new Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
  • Contributed to the development of internal policies and processes that improved overall efficiency within the office environment.
  • Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
  • Collaborated with interdisciplinary teams to ensure timely processing of claims and delivery of services to veterans.
  • Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
  • Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
  • Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
  • Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
  • Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
  • Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.

Behavioral Health Specialist II

County of Del-Norte
11.2021 - Current
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
  • Created progress reports, assessments and charting within required timeframes.
  • Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
  • Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
  • Identified appropriate treatment resources and recommended patients for these services.
  • Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
  • Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
  • Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
  • Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
  • Contributed to program development initiatives aimed at improving service delivery within the organization''s behavioral health division.
  • Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Participated in ongoing professional development opportunities to stay current with industry best practices and enhance clinical skills.
  • Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
  • Conducted thorough assessments, identifying underlying issues contributing to clients'' behavioral health concerns.

Behavioral Health Specialist

County Of Del Norte
08.2017 - 11.2021
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
  • Created progress reports, assessments and charting within required timeframes.
  • Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
  • Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
  • Identified appropriate treatment resources and recommended patients for these services.
  • Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
  • Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
  • Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
  • Participated in ongoing professional development opportunities to stay current with industry best practices and enhance clinical skills.
  • Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
  • Contributed to program development initiatives aimed at improving service delivery within the organization''s behavioral health division.
  • Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
  • Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.
  • Developed written behavioral plans in Spanish for bilingual patients.

Student Aid for Severe Behavioral Children.

Del Norte County Unified School District
09.2006 - 11.2008
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.
  • Utilized professor office hours to clarify topics needing elaboration.
  • Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
  • Increased student participation by incorporating group activities and peer feedback sessions.
  • Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Streamlined study group sessions for improved comprehension of complex topics.
  • Improved student engagement with interactive learning techniques.

Television and Radio Station Operator.

College of the Redwoods.
08.2000 - 05.2006
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Implemented ticketing system updates to ensure compatibility with new payment methods, providing a more convenient experience for passengers.
  • Monitored security systems to identify potential threats or incidents, promptly reporting any issues to appropriate authorities.
  • Facilitated clear communication between station staff members and management by participating in regular meetings and providing updates on operation status.
  • Played an active role in the planning and execution of station renovations, ensuring minimal disruption to daily operations and passenger flow.
  • Spearheaded initiatives that enhanced energy conservation in the station, thereby reducing operational costs and promoting sustainability.
  • Improved customer satisfaction with efficient ticketing services and prompt resolution of passenger concerns.
  • Supported emergency response efforts by following established protocols, coordinating with first responders, and assisting affected passengers when necessary.
  • Increased overall station performance by identifying areas for improvement in operations through data analysis.
  • Oversaw testing of equipment and components to check for defects.
  • Controlled remote broadcasts by operating equipment to manage feeds.
  • Collaborated with leadership staff to determine appropriate budgets.
  • Assessed expected technical challenges and developed proactive solutions.
  • Provided ongoing training and development for media staff.
  • Collaborated with IT department staff to enhance network-based technologies.

Education

Associate Of Arts - Social Sciences

College of The Redwoods.
Crescent City, CA
05.2003

Skills

  • Operational efficiency
  • Employee training
  • Maintenance coordination
  • Technical aptitude
  • Budgeting and finance
  • Store operations
  • Merchandising strategies
  • Budget planning
  • Fuel management
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership

Timeline

Veterans Service Representative

County of Del-Norte
11.2021 - 02.2023

Behavioral Health Specialist II

County of Del-Norte
11.2021 - Current

Behavioral Health Specialist

County Of Del Norte
08.2017 - 11.2021

Student Aid for Severe Behavioral Children.

Del Norte County Unified School District
09.2006 - 11.2008

Television and Radio Station Operator.

College of the Redwoods.
08.2000 - 05.2006

Service Station Manager

Klamath Shell

Associate Of Arts - Social Sciences

College of The Redwoods.

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