Jobani Valdez

Fontana,CA

Summary

Results-driven business owner and technician specializing in LED wall installations, digital signage, and nationwide IT and technical services. Proven ability to manage operations, respond to emergency service needs, and deliver high-quality installations, system integration, and ongoing support across multiple locations.

Extensive experience installing, configuring, and maintaining LED video walls, display systems, and commercial signage for a wide range of clients. Skilled in troubleshooting complex systems, coordinating projects from start to finish, and ensuring seamless performance in both indoor and outdoor environments.

Known for reliability, fast response times, customer satisfaction, and building long-term client relationships through consistent, high-quality service.

Overview

years of professional experience

Work History

Owner / Lead Technician

All Business Pro

Fontana, CA

02.2021 - Current

Founded and operated a nationwide technical service business providing IT support and installation services
Delivered 24/7 emergency service support to clients across multiple locations
Managed client relationships, ensuring high satisfaction and repeat business
Coordinated service calls, scheduling, and logistics for efficient operations
Performed system installations, troubleshooting, and maintenance
Maintained a reputation for reliability, professionalism, and high-quality service
Oversaw all business operations including billing, communication, and service delivery

Deskside Support Technician

SAIT Services /Rockwell Collins International

Irvine, CA

04.2016 - 01.2021

Troubleshot hardware issues and worked with service providers to facilitate repairs
Developed documentation for common processes for both support staff and end users.
Maintained records, logs and lifecycle of work request.
Assisted in process refinement to improve customer services and support .
Reviewed support cases for technical and troubleshooting accuracy.
Researched, documented and escalated cases to higher lever of support according to internal procedures.
Devised workarounds for problems.
Assessed customer bug and enhancement requests and prioritized development.
Maintained a calm, professional demeanor when faced with high demand, high volume workload.
Diligently followed up with customers about existing orders.

Deskside Support technician

SAIT Services/ Universal Music Group

Santa Monica, CA

01.2015 - 03.2016

Consistently adhere to all applicable regulations, policies and procedures for ticket management.
troubleshooted and resolved web applications and issues escalated from customer support and other departments with a 100% success rate.
assisted in monitoring and reporting on website traffic and performance.
served as operating system expert,providing technical support for entire organization.
Development and management project plans while providing status updates to management.
set up, tested configured networks, desktops, laptops and printers.
coordinated hardware and software repair processes with outside vendors.
Installed motherboards, processors, RAM and graphics cards.
Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
Trained over 100 new employees in effective diagnostics and repair procedures.

Refresh Technician/Floor Coordinator

SAIT Services /BankOfAmerica

Los Angeles

01.2013 - 12.2014

Oversaw daily performance of technicians installs and record management.
Set up, tested and configured network, desktop, laptops and printers.
Designed, implemented and maintained Procedures to effectively complete workflow and promote high install rates.
Coordinated hardware and software repair processes with outside vendors.
Resolved technical issues for clients in person, on the phone and trough e-mails.
Created employee training materials and procedures to teach in-house worker proper software and hardware protocols.
Trained 100 new employees in effective diagnostic and repair procedures.

Education

Computer Systems Technician - IT Tech

United Institute of Education

Huntington Park

2009

Skills

LED Wall Installation & Video Wall Systems
Digital Signage Installation & Maintenance
IT Support & Technical Services
System Setup, Integration & Configuration
24/7 Emergency Response & Rapid Service

Troubleshooting, Diagnostics & Repair (Hardware & Software)
Customer Service & Client Relationship Management
Business Operations & Service Coordination
Project Coordination, Team Leadership & Field Support
Quality Assurance & Performance Optimization

Timeline