Summary
Overview
Work History
Education
Skills
Languages
Leadership Skills
Certification
Timeline
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Jobanpreet Kaur

Tracy,CA

Summary

Detail-oriented professional with strong time management and organizational skills, recognized for effectively multitasking and prioritizing tasks. Demonstrates a proven ability to communicate and collaborate within teams, contributing to the success of group initiatives. Proficient in problem-solving and utilizing Microsoft Office tools to drive productivity. Committed to applying these competencies in a dynamic work environment that supports professional growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Solutions Supervisor

Sim Enterprises LA INC
01.2024 - 05.2024
  • Reduced downtime by proactively identifying & resolving potential issues with IT systems and infrastructure.
  • Optimized resource allocation by developing accurate forecasts of future hardware/software requirements based on historical trends.
  • Achieved cost savings by negotiating Inventory contracts, maximizing return on investment.

Business Analyst(Intern)

Genesys Technology Inc
09.2022 - 12.2022
  • Assessed and defined 50% of client networking needs.
  • Participated in cybersecurity rollout dialogues, offering strategic insights.
  • Assisted technicians during encryption phases of digital card readers.
  • Implemented Genesys technology solutions to strengthen support systems.

Team Mate

TaskUs
09.2021 - 01.2022
  • Maintained superior client experiences through effective technical support.
  • Preserved 98% customer satisfaction rating by efficiently addressing requests.
  • Resolved problems efficiently while collaborating across multiple platforms.
  • Developed skills on customer interaction platforms during training.

Executive Assistant

Samsung Process-Teleperformance
06.2020 - 09.2021
  • Provided top-tier customer assistance for Samsung electronics, including smartphones and tablets.
  • Guided customers through software updates, hardware repairs, and warranty claims.
  • Achieved a 95% customer satisfaction rating
  • Updated knowledge of Samsung’s product line and software regularly.
  • Implemented comprehensive training for new 100+ hires every month, boosting overall performance.

Intern Engineer

Techlive Solutions
01.2019 - 06.2019
  • Developed and maintained enterprise-level Java applications using advanced Java concepts such as JDBC, Servlets, JSP, Hibernate, and Spring Framework in the IDE Eclipse.
  • Worked on database management and optimization, SQL queries for data retrieval, and ensured secure data transactions through Java's JDBC API.
  • Collaborated with cross-functional teams to create scalable, high-performance software solutions.
  • Performed unit tests using JUnit in Eclipse.

Education

MSIT - Cyber Security

Westcliff University
Irvine, CA
10.2024

Bachelor of Technology - Computer Science

Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib, Punjab India
06-2019

Skills

  • JavaScript
  • Cybersecurity Basics
  • Hibernate
  • Jsp
  • Servlet
  • VCS, GitHub
  • IDE – Eclipse
  • Database
  • MySQL
  • IT security management
  • Network monitoring
  • IT risk assessment

Languages

  • English
  • Punjabi
  • Hindi

Leadership Skills

  • Presenting Solution
  • Quality Assurance
  • Communication

Certification

  • AWS skills Evalution
  • Business Analyst, Genesys Technology Inc, 2022
  • Java, Techlive Solutions, 2019

Timeline

IT Solutions Supervisor

Sim Enterprises LA INC
01.2024 - 05.2024

Business Analyst(Intern)

Genesys Technology Inc
09.2022 - 12.2022

Team Mate

TaskUs
09.2021 - 01.2022

Executive Assistant

Samsung Process-Teleperformance
06.2020 - 09.2021

Intern Engineer

Techlive Solutions
01.2019 - 06.2019

MSIT - Cyber Security

Westcliff University

Bachelor of Technology - Computer Science

Baba Banda Singh Bahadur Engineering College

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Jobanpreet Kaur