Jobee O'Bannon

Summary Results-oriented Sales Professional with experience in managing teams, driving sales, and providing exceptional customer service. Proven ability to build strong customer relationships, identify sales opportunities, and exceed targets.

Work Experience

• Set and achieved targets for selling a couple of flushes per week.
• Implemented strategies to inform customers about fluid needs and offered discounts for future services.
• Successfully acquired new customers by offering free fluid checks.
• Managed a team of 4 employees to efficiently perform full vehicle services.
• Developed and implemented effective training programs for new and existing employees.
• Conducted performance reviews to ensure high standards of service.
• Handled and resolved a variety of customer service issues, often by educating customers about vehicle problems and demonstrating issues firsthand.
• Accurately forecasted and ordered supplies based on 2-week sales trends.
• Oversaw daily operations, ensuring efficient workflow and equipment maintenance.

Skills

• Customer Relationship Building
• Persuasive Communication
• Product Knowledge
• Upselling and Cross-Selling
• Negotiation
• Team Leadership
• Employee Training and Development
• Performance Management
• Problem-Solving
• Time Management
• Customer Service
• Inventory Management
• Daily Operations

• Diagnosed problems and completed timely repairs.
• Completed required paperwork such as work orders according to services performed or required.
• Updated daily logs with hours and materials used.
• Educated homeowners about proper care and maintenance of garage door systems.
• Adjusted doors to open or close with the correct amount of effort and made simple adjustments to electric openers.
• Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
• Worked well in a team setting, providing support and guidance.

• Self-motivated, with a strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Cultivated interpersonal skills by building positive relationships with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.