JOBELLE MCFADDEN
Salt Lake City,UT
Summary
Dynamic and collaborative professional dedicated to fostering an engaged and empowering work culture through strong partnerships with colleagues. Proven ability to build and maintain relationships with diverse leaders in fast-paced environments, driving team success and innovation. Committed to promoting a positive workplace atmosphere that encourages collaboration and growth. Recognized for adaptability and effective communication skills, ensuring alignment with organizational goals while supporting team dynamics.
Overview
18
18
years of professional experience
1
1
Certification
Work History
GLOBAL SUPPORT TECH GENERALIST- NorthAm and Canada
The Church of Jesus Christ of Latter-Day Saints
04.2023 - Current
- Provide quality customer service by answering calls and emails from priesthood leaders and members in North America and Canada
- Review and analyze membership and financial related issues and provide recommendations to resolve the problem.
- Provides basic technical support for systems or applications.
- Chat support
GLOBAL SUPPORT TECH GENERALIST- Philippines Team
The Church Of Jesus Christ Of Latter-day Saints
04.2023 - 08.2023
- Resolve concerns of Church leaders in the Philippines through email and over the phone.
- Responsible for helping the leaders make sure their deposited donations and reported donations are balanced. Help leaders fix their expenses and help them, liquidate those expenses if needed.
- Mentored newly hired agents to accelerate onboarding and improve performance.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Healthcare Outsourcing Network LLC
08.2021 - 04.2023
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.
- Reviews billing and coding.
CARD SERVICES REPRESENTATIVE (CSR)
Fiserv
03.2019 - 07.2021
- Communicated with customers on the phone about accounts and card transactions.
- Supported continued monitoring, auditing, and reporting to drive compliance and optimize credit card processing.
- Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction.
- Utilize the customer relationship management system to ensure up-to-date and reliable client records.
ENGINEERING COORDINATOR (OVERSEAS)
Jitptraser Co. Ltd. Thailand
10.2014 - 12.2018
- Advised on design, planning and implementation of projects.
- Arrange and manage international travel and accommodation for staff.
- Analyzed ongoing research and development strategies to determine optimal prioritization based on historical completion rates and market data.
- Provided data analysis from both within and outside of department.
- Finalize project plans and obtained approval from clients.
- Developing plans for global success, such as advertising campaigns or building local partnerships.
- Support the analysis, planning, design, implementation, and evaluation of key projects to help the company achieve their goals.
- Organize and conduct meetings, which may include interpreting or translating services.
- Prepare and process necessary documentation for overseas operations, such as customs and immigration paperwork.
ASSISTANT MANAGER
Atlantis Service Center Phils., - BPO
02.2013 - 02.2014
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
SURVEY ANALYST
National Statistics Office (NSO) Under RBSSA Phils
09.2012 - 11.2012
- Investigate out-of-control conditions, and customer complaints.
- Performed data analysis using various statistical methods.
- Conducted surveys to understand the people's needs and develop insights.
- Conducted focus groups for qualitative research.
ACCOUNT EXECUTIVE (CSR)
DELL Perotsystems BPO
08.2009 - 08.2010
- Assisted Insurance companies in the U.S. in monitoring claim status of Tenet Hospital patients.
PROCESS ENGINEER
Multek Flexible Circuits/ N.T. Phils
07.2008 - 07.2009
- Conducts process capability studies, DOE, Failure Analysis and implements SPC.
- Involve in yield monitoring & improvement, troubleshooting and process improvement.
- Provide monthly report regarding defect affecting production yield and conduct necessary actions.
- Analyzes workflow and technical support. Makes recommendations for operational improvement.
INSTRUMENTATION AND CONTROL JUNIOR ENGINEER - OJT
Bauang Private Power Corporation Philippines
03.2008 - 06.2008
- Work includes Maintenance and Operation of Substation
Education
Bachelor of Science - Electrical Engineering
Don Mariano Marcos Memorial State University-MLUC
05.2007
Skills
- Lean manufacturing implementation
- Basic proficiency in Thai, Korean, and Spanish
- Cross-Functional Collaboration
- Technical team leadership
- Employee development support
- Issue Resolution & Ownership
- Project coordination
- Production Work
- Six Sigma
- Strategic Feedback Analysis
- Proficient in MS Office, Excel, PowerPoint and other tools
Certification
- Serving Fundamentals Course (Sustain, Emulate, Own, Help)
- Empathy for Customer Service Professionals (2020)
- IT Service Management Foundations: Tools
- Introducing Semantic Kernel: Building AI-Based Apps
- Learning ServiceNow
- Python Practice: Operations
Core Competencies
- Priesthood Leader Support
- CRM Systems (ServiceNow)
- Technical & Process Issue Resolution
- Cross-Functional Collaboration
- Mentorship & Training
- Strategic Planning & Feedback Analysis
- Christlike Service & Leadership Pattern
- Communication & Relationship Management
Spiritual & Leadership Alignment
- Live the Leadership Pattern
- Lead Like the Savior
- Act Under the Direction of the Spirit
- Align with the Brethren
- Define Direction · Counsel Together · Build Capability · Organize the Work · Accomplish the Work · Render an Account
Timeline
GLOBAL SUPPORT TECH GENERALIST- Philippines Team
The Church Of Jesus Christ Of Latter-day Saints
04.2023 - 08.2023
GLOBAL SUPPORT TECH GENERALIST- NorthAm and Canada
The Church of Jesus Christ of Latter-Day Saints
04.2023 - Current
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Healthcare Outsourcing Network LLC
08.2021 - 04.2023
CARD SERVICES REPRESENTATIVE (CSR)
Fiserv
03.2019 - 07.2021
ENGINEERING COORDINATOR (OVERSEAS)
Jitptraser Co. Ltd. Thailand
10.2014 - 12.2018
ASSISTANT MANAGER
Atlantis Service Center Phils., - BPO
02.2013 - 02.2014
SURVEY ANALYST
National Statistics Office (NSO) Under RBSSA Phils
09.2012 - 11.2012
ACCOUNT EXECUTIVE (CSR)
DELL Perotsystems BPO
08.2009 - 08.2010
PROCESS ENGINEER
Multek Flexible Circuits/ N.T. Phils
07.2008 - 07.2009
INSTRUMENTATION AND CONTROL JUNIOR ENGINEER - OJT
Bauang Private Power Corporation Philippines
03.2008 - 06.2008
Bachelor of Science - Electrical Engineering
Don Mariano Marcos Memorial State University-MLUC