Hi, I’m
JOBELLE NIELSON
Steinhatchee,FL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
years of professional experience
Work History
Wareoil CompanySteinhatchee , Fl
Store Manager
12.2022 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
DC Home Buyers (Chikara Partners), USA
Virtual Assistant
04.2021 - 07.2022
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Atomatic Consultancy Pte. Ltd, Singapore
Business Manager
07.2020 - 03.2021
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Increased overall team productivity by fostering a positive work environment and providing effective leadership. - Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Executed business plans to further strengthen and maximize territory sales and profits.Fortnightly/Weekly Visionary/Integrator Meetings
- Handle Hiring & Onboarding of Team Members
AllState Insurance, USA
Telemarketer (Virtual)
06.2020 - 03.2021
Job overview
- Cold called over 100 potential customers per day to help with marketing efforts and increase sales.
- Generated leads through cold calling, resulting in increased business opportunities.
- Consistently met or exceeded performance metrics set forth by management, demonstrating commitment to excellence in role as Outbound Telemarketer.
- Maintained a high call volume to maximize outreach efforts and drive results.
- Participated in ongoing training sessions to stay updated on product knowledge and enhance sales techniques.
- Prioritized tasks strategically based on prospect value analysis, maximizing time spent on calls likely yielding the highest return on investment.
RMS COLLECT PHILS. INCCavite, Philippines
Customer Service Representative
01.2020 - 06.2020
Job overview
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
AUGUSTUS PRFUMERIA PHILS. INCMandaluyong, Philippines
Administrative and Human Resource Assistant
01.2019 - 12.2019
Job overview
- Enhanced office organization with effective filing systems and document storage solutions.
- Conducted thorough research on industry trends to inform strategic decisions within the organization.
- Promoted a positive work environment through proactive conflict resolution measures.
- Provided support across multiple departments as needed to maintain operational efficiency during peak periods.
- Streamlined administrative processes for improved team efficiency and productivity.
- Ensured compliance with company policies and procedures through vigilant monitoring and enforcement actions.
- Assisted in the development of training materials to ensure proper onboarding of new staff members.
- Improved communication between departments through regular updates and collaborative meetings.
- Facilitated smooth operations by promptly addressing employee concerns or issues as they arose.
- Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.
CONDUENTPasay
Benefits Associate II
09.2018 - 11.2018
Job overview
- Administering the organization’s benefits programs (e.g., retirement plans, leave policies, wellness programs, insurance policies, etc.)
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Managing the enrollment, renewal, and distribution processes
- Checked employees' benefits enrollment for accuracy and inputted all data into
TELETECHPasay , Philippines
Technical Support Representative
01.2018 - 03.2018
Job overview
- Monitoring and maintaining the computer systems and networks within the organization
- Give solutions to customer if there are any issues or changes required, such as forgotten passwords, viruses or email issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular
- Provide solutions on their internet issues or phone connection
- Providing other options to assist them further.
- Conducted in-depth product and issue resolution research to address customer concerns.
SYKES ASIA INCMandaluyong
Customer Service Associate
07.2017 - 11.2017
Job overview
- Locating customers and assisting them on how to pay off their balance
- Used scripted conversation prompts to convey current account information and obtain payments.
- Resolve delinquent accounts and collect payment on debts
- Assisting and reminding customer to pay on time to avoid listing their names on credit reports
- Responsible for assisting customers on their queries regarding their accounts Providing other options to assist them further
- Used skip tracing and other techniques to locate debtors.
- Processed debtor payments and updated accounts to reflect new balance.
- Entered client details and notes into system for interdepartmental access and review.
ADVANCED CREDIT MANAGEMENT PTY. LTD, Philippines
Relationship Manager
09.2014 - 04.2017
Job overview
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
TERRATEK BUSINESS CONSULTING & SERVICESMandaluyong
Sales Manager
09.2013 - 09.2014
Job overview
- Appointed Sales Team Leader of IT business accounts.
- Responsible for the extensive management of sales team that was aggressively engaged in providing Carry-All IT products
- Recruiting and training sales staff
- Allocating areas to sales reps
- Forecasted sales to management and collaborated to build effective sales team.
- Developing sales strategies and setting sales targets
- Providing feedback and coaching to team members
- Monitoring the team’s performance and motivating them to reach targets
- Compiling and analyzing sales figures
- Reporting back to senior managers
- Keeping up to date with products and competitors
- Do multitasking job such as Admin task
MARITIME INDUSTRY AUTHORITYManila
Data Encoder
04.2010 - 08.2013
Job overview
- Received Documents / Documents Tracking
- Logging in and out of documents
- Filing of documents
- Maintained daily production logs of activities and completed work.
- Encoding/Proofreading
- Reproduced/Collated documents
- Typing letters and Memorandum
- Performs other related functions as may be assigned by the supervisor
Golden ABC Inc, SM, BacoorBacoor
Sales Associate
10.2006 - 03.2007
Job overview
- Assist the customer / prospect buyer
- Introduced new arrivals and giving some details of the garments to the customer
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained a clean department by straightening hangers and placing appropriate items in specific departments for a neat and welcoming customer environment
- Do suggestive selling
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
Education
STI CollegePhilippines
Bachelor of Science from Business Management
Skills
- Administrative
- Staff Recruitment and Hiring
- People handling and Management
- Business Management
- Sales Management
- Customer Service
- Time Management
- Sales Reporting
- Employee Training Oversight
- New Business Development
- Excellent Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Wareoil Company
12.2022 - Current
Virtual Assistant
DC Home Buyers (Chikara Partners)
04.2021 - 07.2022
Business Manager
Atomatic Consultancy Pte. Ltd
07.2020 - 03.2021
Telemarketer (Virtual)
AllState Insurance
06.2020 - 03.2021
Customer Service Representative
RMS COLLECT PHILS. INC
01.2020 - 06.2020
Administrative and Human Resource Assistant
AUGUSTUS PRFUMERIA PHILS. INC
01.2019 - 12.2019
Benefits Associate II
CONDUENT
09.2018 - 11.2018
Technical Support Representative
TELETECH
01.2018 - 03.2018
Customer Service Associate
SYKES ASIA INC
07.2017 - 11.2017
Relationship Manager
ADVANCED CREDIT MANAGEMENT PTY. LTD
09.2014 - 04.2017
Sales Manager
TERRATEK BUSINESS CONSULTING & SERVICES
09.2013 - 09.2014
Data Encoder
MARITIME INDUSTRY AUTHORITY
04.2010 - 08.2013
Sales Associate
Golden ABC Inc, SM, Bacoor
10.2006 - 03.2007
STI College
Bachelor of Science from Business Management