JOBENEH OBWO ONGOTE
Georgetown
Summary
Highly knowledgeable skilled and dedicated Loss Prevention and Security Professional focused on safety and security management with over 10 years' experience in international Hotels of high repute, Airline service and Service industry. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
25
25
years of professional experience
Work History
Loss Prevention Supervisor
The Ritz-Carlton, Grand Cayman
12.2022 - Current
- Investigated complaints and concerns to remedy unsafe situations.
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Prepared security reports to document and log theft, accidents and safety violations.
- Planned and launched policies and procedures to minimize asset losses.
- Enforced company policies relating to the detection, investigation, and resolution of suspicious activity.
- Created detailed reports summarizing investigations into incidents of loss or unauthorized activity.
- Responded immediately to emergency situations involving safety issues or suspected criminal activity.
- Developed and implemented effective strategies for preventing theft, fraud, and other losses.
Loss Prevention Supervisor
The St. Regis Bermuda Resort | Residences | Casino
St. Georges
04.2021 - 12.2022
- Plan, implement, monitor and administer security, safety and threat prevention programs for Hotel Pre Opening and achieved 100% compliance
- Responsible for directing complex safety, security and environmental issues within assigned areas
- Conduct investigation involving pilferage, fraud, waste abuse, misconduct, accidents, and other issues
- Set Health & Safety procedures and protocols for St
- Regis Bermuda Resort
- Ensure all Pandemic/ disaster supplies are updated and compliant in accordance to safety checklist.
Loss Prevention Supervisor
The Ritz-Carlton
Grand Cayman
01.2012 - 10.2020
- Responsible for directing complex safety, security and environmental issues within assigned areas
- Conduct investigation involving pilferage, fraud, waste abuse, misconduct, accidents, and other issues
- Conduct interviews and prepare case reports
- Ensure all Pandemic/ disaster supplies are updated and compliant in accordance to safety checklist
- Assign duties to all officers/scheduling in Labor Management System and Processes (LMS) system
- Reduced overtime by 90%.
Loss Prevention Shift Team Leader Supervisor
The Ritz-Carlton Sharq Village & Spa
Doha, Qatar
01.2008 - 12.2011
- Played key role in creating work safety/security awareness and training reduced workplace accidents by 99%
- Ensure all pandemic/disaster supplies are updated and complaint in accordance to safety checklist
- Oversee loss prevention operations in absence of Director of Loss Prevention and conduct quality inspections monthly for all officers that increased productivity by 99%.
Administrative Assistant
Universal Sodexho/Teyseer Services Company W.L.L
Al Khor, Qatar
01.2007 - 11.2007
- Customer care management, increased employee engagement of 25 nationalities
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
Laundry Machine Operator/Linen Control
NAS Airport Services Ltd
Nairobi, Kenya
01.2002 - 01.2007
- Maintained optimal stock quantities, monitoring supply levels and recommending adequate quantities for replenishment
- Managed effective and efficient laundry linen and blanket service for up to 15 flights daily
- Improved washing results, separating items based on colour and fabric delicacy before washing
- Created clean and safe working environment, prioritizing compliance with health and safety and OSHA regulations across all tasks.
Guest House Supervisor
Damjoy Tours & Guest House
Nairobi, Kenya
01.1999 - 01.2002
- Arrange domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
- Coordinate and plan vacations for family by personalized service that increased customer engagement by 100%
- Maintain appropriate filing of personal and professional documentation
- Reviewed customer history to recommend appropriate products and services.
Education
Marriott Global Source: Safety And Security -
Marriott Global Safety And Security
Online Training01.2013
Bachelor of Art: Sociology -
Egerton University
01.2011
Diploma: Hospitality Management -
Utalii College
01.2002
Skills
- MS Office Applications
- Pilot In Command(Drone Operator)
- Transcendent Asset Management Operator
- AssaAbbloy Safe link Administrator
- ADACO Purchase to Pay Operator
- CCTV Surveillance Administrator
- Health/Safety and Security Audit
- Visionline door system Administrator
- Security Measures and Planning Procedures
- Investigative and reporting skills
- Crime reduction strategies
- Loss Prevention audits
- Loss Prevention Strategies
- Policy Enforcement
- Crisis Management
- Security System Proficiency
- First Aid Certified
Timeline
Loss Prevention Supervisor
The Ritz-Carlton, Grand Cayman
12.2022 - Current
Loss Prevention Supervisor
The St. Regis Bermuda Resort | Residences | Casino
04.2021 - 12.2022
Loss Prevention Supervisor
The Ritz-Carlton
01.2012 - 10.2020
Loss Prevention Shift Team Leader Supervisor
The Ritz-Carlton Sharq Village & Spa
01.2008 - 12.2011
Administrative Assistant
Universal Sodexho/Teyseer Services Company W.L.L
01.2007 - 11.2007
Laundry Machine Operator/Linen Control
NAS Airport Services Ltd
01.2002 - 01.2007
Guest House Supervisor
Damjoy Tours & Guest House
01.1999 - 01.2002
Marriott Global Source: Safety And Security -
Marriott Global Safety And Security
Bachelor of Art: Sociology -
Egerton University
Diploma: Hospitality Management -
Utalii College
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