Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jobeth Garcia

Coachella,CA

Summary

Experienced in working as Special event coordinator and Public safety officer to coordinate guest services operations, arrivals and departures and special events. Skilled communicator, problem-solver and organizer with a detail-oriented and adaptable approach. Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Public Safety Officer

Fantasy Springs Resort Casino
Indio, CA
05.2019 - Current
  • Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Patrolled assigned areas on foot or by vehicle.
  • Attended public gatherings to maintain order.
  • Answered emergency calls for help from citizens and business owners.
  • Safely used firearms and other modern medical and police equipment.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.

Special Event Coordinator

Fantasy Springs Resort Casino
Indio , CA
01.2018 - 05.2019
  • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
  • Supervised staff during events and maintained efficient performance.
  • Greeted patrons and participants at events to guide guests to locations and answer questions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Players Club Supervisor

Fantasy Springs Resort Casino
Indio, CA
03.2017 - 01.2018
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Responded to patron questions about functions of slot machines and explained how to use devices.


Player's Club Representative

Fantasy Springs Resort Casino
INDIO , CA
03.2016 - 03.2017
  • Delivered prompt service to prioritize customer needs.
  • Provided ongoing guest service.
  • Cross-trained and provided back up for customer service managers.
  • Recorded actions taken, issues resolved information to effectively manage customer accounts.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Hardlines Team Member

Target
Palm Desert, CA
01.2013 - 03.2016
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Coachella Valley High School
Thermal, CA
06.2010

Skills

  • Critical Thinking
  • Dispatch Communication
  • Problem Solving
  • Protecting People and Property
  • Verbal and Written Communication
  • Time Management
  • Report Writing
  • Public Safety
  • Decision Making
  • Information Verification
  • Team Building and Development
  • Guest services

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Certification



  • CPR Training
  • Taser Training
  • Permit for expose firearm

Languages

Spanish
Native or Bilingual

Timeline

Senior Public Safety Officer

Fantasy Springs Resort Casino
05.2019 - Current

Special Event Coordinator

Fantasy Springs Resort Casino
01.2018 - 05.2019

Players Club Supervisor

Fantasy Springs Resort Casino
03.2017 - 01.2018

Player's Club Representative

Fantasy Springs Resort Casino
03.2016 - 03.2017

Hardlines Team Member

Target
01.2013 - 03.2016

High School Diploma -

Coachella Valley High School

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Jobeth Garcia