Jo Beth Jones
Roanoke,VA
Summary
Accomplished professional with a proven track record at the Department of Veterans Affairs, adept in claims processing and benefits administration. Leveraged effective communication and teamwork to enhance veteran support, achieving high customer satisfaction. Skilled in multitasking and problem-solving, significantly improved service delivery by streamlining case management processes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Super Senior Veterans Service Representative
Department of Veterans Affairs
07.2011 - Current
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Contributed to the development of internal policies and processes that improved overall efficiency within the office environment.
- Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
- Achieved high level of customer service satisfaction ratings by promptly answering inquiries from veterans regarding their cases via phone calls or email correspondence.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Assisted in training new Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Collaborated with interdisciplinary teams to ensure timely processing of claims and delivery of services to veterans.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
- Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
- Evaluated performance data and implemented necessary adjustments, resulting in continuous improvement of service delivery to veterans.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
Senior Veterans Representative
Department of Veterans Affairs
08.2010 - 07.2011
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
Veterans Service Representative
Department of Veterans Affairs
05.2007 - 08.2010
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
Certified Medical Assistant
Carilion OB/GYN Clinic
05.2002 - 05.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Bachelor of Arts - Psychology
Hollins University
Roanoke, VA05-2007
Skills
- Claims processing
- Benefits administration
- Teamwork and collaboration
- Decision-making
- Problem-solving abilities
- Relationship building
- Multitasking Abilities
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Attention to detail
- Reliability
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Service matter expert for Blue Water Navy-Nehmer Project and point of contract for iConect Data Repository 2021-2024
- Service matter expert for National Defense Authorization Act for Fiscal Year 2021 project and point of contract for iConect Data Repository 2021-2024
- 2021Fiscal Year (FY) 2015 Employee of the Year
- Employee of the Quarter
- Employee of the Quarter
- Clothing Allowance coordinator for Roanoke Regional Office August 2014-current
- Military Records Specialist for Roanoke Regional Office February 2011-current
- point of contact for Office of General Counsel and Department of Child Support Enforcement for Roanoke Regional Office for Garnishment involved claims 2014-current
- point of contact and management of Chapter 35 notices and/or inquiries received to Roanoke Regional Office mailbox for 2018-2020
- VIP instructor December 2023, February 2024 and March 2024 sessions
- Challenge Instructor held at Roanoke Regional Office March-April 2023
- Roanoke Regional Office Authorization help desk implementation and exclusive management of inquiries May 2017-February 2018
- Roanoke Regional Office point of contact and service matter expert for Service Medical Record (SMR) Mobilization Website and Information Sharing in Support of Temporary Disability Retirement List (TDRL) Reevaluations 2012-2015
- Veterans Service Manager Advisory Committee member January 2024-current
- Service matter expert for "Phrase II Nehmer" Project, point of contract for FastTrack initiative and liaison to National Veterans Legal Services Program 2010-2014
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- CPR/AED Certification
- Six Sigma Certification
Timeline
Super Senior Veterans Service Representative
Department of Veterans Affairs
07.2011 - Current
Senior Veterans Representative
Department of Veterans Affairs
08.2010 - 07.2011
Veterans Service Representative
Department of Veterans Affairs
05.2007 - 08.2010
Certified Medical Assistant
Carilion OB/GYN Clinic
05.2002 - 05.2007
Bachelor of Arts - Psychology
Hollins University
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger