Jobi Ramirez
Upland,CA
Summary
Dynamic and results-oriented customer service professional with a strong focus on providing exceptional member service in high demand detail-oriented environments. Proven expertise in processing transactions 100% error free, and negotiation skills, and selling products, while building lasting relationships through consultative services. Skilled in assessing member needs, addressing concerns, and delivering tailored solutions to enhance member satisfaction. Experienced in handling account maintenance, resolving issues, and ensuring compliance with regulatory standards. Adept at contributing to operational efficiency and streamlining processes within the departments. Committed to maintaining high standards of service and fostering a positive member experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vendor Compliance Manager
Topocean
11.2006 - Current
- Facilitated customer decisions by answering queries about products.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
Education
High School Diploma -
Schurr High School
Montebello, CABachelor Business Administration - Operations Management
Franklin University
Columbus, OHAssociate Degree In Business Administration - Operations Management
Eastern Gateway Community College
Steubenville, OH05.2022
Skills
- Issue resolution
- Vendor evaluation
- Relationship management
- Customer needs assessment
- Negotiation expertise
- Contract negotiation
- Pricing strategy
- Vendor selection
- Logistics coordination
- Customer service
- Product knowledge
- Time management
- Relationship building
- Data entry
- Cost reduction
- Procurement planning
- Supplier evaluation
- Communication skills
- Problem solving
- Strategic planning
- Team collaboration
- Process improvement
- Project management
- Negotiation skills
- Decision making
- Report generation
- Networking skills
- Presentation skills
- Vendor management
- Customer feedback
- Compliance management
- Operational efficiency
- Contract negotiations
- Shipment processing
- Safety loading procedures
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Analytical thinking
- Multitasking
- Multitasking Abilities
- Opening and closing procedures
- Active listening
- Organizational skills
- Interpersonal communication
- Teamwork
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
Certification
Earners of the Personal Finance Fundamentals badge have foundational knowledge on how to properly manage their money and debt in order to accomplish their short-term and long-term financial goals.
Languages
Spanish
Native or Bilingual
Timeline
Vendor Compliance Manager
Topocean
11.2006 - Current
High School Diploma -
Schurr High School
Bachelor Business Administration - Operations Management
Franklin University
Associate Degree In Business Administration - Operations Management
Eastern Gateway Community College
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