Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Dana Jones

Columbus,Ohio

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Owner Operator

D'ZIGN HAIR
09.2013 - Current
  • Manage and develop a of more than 3 team of hair dressers.
  • Hire and train new team members.
  • Responsible for daily operations.
  • Responsible for budgets and financial operations.
  • Demonstrate and sell hair care products.
  • Administer therapeutic medication and advise patrons to seek medical treatment for chronic or contagious scalp.
  • Attend annual trainings and workshops to enhance hair design skills and techniques.
  • Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increase customer satisfaction by providing high-quality services and timely communication.
  • Establish strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Group Fitness Instructor

LIFE TIME FITNESS CENTER
06.2002 - Current
  • Plans and creates choreography, music selections, and various athletic routines.
  • Participate in regular staff meetings to discuss progress towards targets, addressing challenges collaboratively for optimal results across all classes offered at the facility.
  • Teach proper breathing techniques and ensure class participants are using correct measures for skill improvements.
  • Plans physical educational programs to promote development of participant's physical attributes and social skills.
  • Monitors participants progress and adapt programs as needed.
  • Promotes the health club through membership sales.
  • Cultivate a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Lead weekly classes for up to 20 individuals with consistent participation and positive feedback.

Billing Specialist

GERMAIN NISSAN & MAZDA OF COLUMBUS
11.2021 - 03.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Worked with multiple departments to check proper billing information.

Group Fitness Instructor

OSU HEIT CENTER
09.2022 - 09.2023
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Implemented varied teaching methods to accommodate diverse learning styles among participants, maximizing engagement during each session.
  • Increased member retention by fostering a supportive and motivating exercise environment.
  • Performed regular assessments of participant fitness levels and progress toward performance goals.
  • Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
  • Assisted clients in setting realistic fitness goals, providing guidance and support throughout their progress journey.

Instructor

CLUB PILATES
11.2020 - 01.2022
  • Maintained a clean and organized studio space, ensuring a safe environment for all participants.
  • Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
  • Improved clients'' posture and balance through tailored exercises targeting specific muscle groups.
  • Contributed to studio''s revenue growth by promoting private lessons and package deals.
  • Educated clients on the principles of Pilates, fostering a deeper understanding of the practice.
  • Developed strong relationships with clients, resulting in high retention rates and referrals.
  • Enhanced mind-body connection for clients through focused breathing techniques and meditation practices.
  • Collaborated with fellow instructors to develop new class offerings, attracting diverse clientele.
  • Conducted workshops on special topics such as prenatal Pilates or rehabilitation exercises to expand client knowledge base.

Spa Manager

LIFE TIME FITNESS CENTER
08.2018 - 01.2020
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.

Lead Spa Coordinator

Life Time Fitness
01.2007 - 05.2019
  • Monitored employee performance, providing constructive feedback for continuous improvement.
  • Assisted in hiring and onboarding new employees, contributing to a cohesive team environment.
  • Ensured compliance with industry regulations and safety standards by regularly reviewing policies and procedures.
  • Developed marketing materials to showcase available services, attracting new clientele.
  • Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
  • Mentored junior staff members on best practices in customer service, treatment modalities, product knowledge, increasing their overall effectiveness within the spa setting.
  • Coordinated staff training to ensure consistent delivery of high-quality services across all team members.
  • Developed monthly reports highlighting key performance indicators for leadership review.

Education

High School Diploma -

Brookhaven High School
Columbus, Ohio

Barber License -

Ohio State Barber College
Columbus, Ohio
01.1999

Cosmetology License -

Nationwide Beauty College
Columbus, Ohio
01.1994

Skills

  • Operations Management
  • Fitness instruction
  • Inclusivity and diversity awareness
  • Payroll Processing
  • Timekeeping Management
  • Payroll Auditing
  • Staff Management
  • Employee Coaching
  • Performance Evaluations
  • Strength training
  • Group Instruction
  • Functional Training

Professional Development

  • Notary Public of State of Ohio 2022-2027
  • Group Fitness Certifications: 2002-Present
  • Lifetime Fitness Group Certification in the following areas: Insanity, Beach Body, Piyo, Bosu, C9, Strike, Zumba, Lift Strength, Kettlebell Xtreme, Balance BodyTRX

Timeline

Group Fitness Instructor

OSU HEIT CENTER
09.2022 - 09.2023

Billing Specialist

GERMAIN NISSAN & MAZDA OF COLUMBUS
11.2021 - 03.2024

Instructor

CLUB PILATES
11.2020 - 01.2022

Spa Manager

LIFE TIME FITNESS CENTER
08.2018 - 01.2020

Owner Operator

D'ZIGN HAIR
09.2013 - Current

Lead Spa Coordinator

Life Time Fitness
01.2007 - 05.2019

Group Fitness Instructor

LIFE TIME FITNESS CENTER
06.2002 - Current

High School Diploma -

Brookhaven High School

Barber License -

Ohio State Barber College

Cosmetology License -

Nationwide Beauty College

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Dana Jones