Bryant Njika
Katy
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
University of Houston Hilton Hotel
Houston
12.2024 - Current
- Greet and check in guests professionally, ensuring a welcoming and efficient arrival experience
- Process guest check-outs, handle payments, and resolve billing inquiries accurately
- Manage reservations, cancellations, and modifications using hotel booking systems
- Answer phone calls and respond to guest inquiries with prompt and helpful assistance
- Provide information on hotel amenities, services, and local attractions to enhance guest experience
Housekeeping, Linen Attendant Supervisor, Public Area
University of Houston Hilton Hotel
Houston
10.2023 - 12.2024
- I cleaned and ensured that each room was up to Hilton standards while also paying close attention to detail on each room I cleaned
- Maintained and cleaned public areas such as hallways, student areas, and Restrooms, while delivering excellent customer service
- Distributed linens, towels, cleaning products, and other supplies to housekeeping staff efficiently
- Maintained cleanliness and organization in the linen room and storage areas
Supervisor
Typhoon Texas
Katy
05.2021 - 07.2024
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase Productivity
- Evaluate employee performance and coached and trained to improve areas
- Created successful work schedules for team members to maintain deadlines and fully staff shifts
- Managed districts with hundreds of people around the area while being the only supervisor at the time
Education
Bachelor of Science - Hotels
University of Houston, Conrad N Hilton College
Houston, TX12-2025
Skills
- Hotel operations
- Team leadership
- Guest Services
- Guest amenities
- Housekeeping
- Problem-solving skills
- Hospitality services
- Reservations
Leadership And Professional Development
- Hotel and Lodging Association of Greater Houston (Hlagh), Member, 09/01/24, Present, Viewed and toured different hotels to better understand how they operate and function daily., Attended and was active in each event the club offered to leave an impact and be involved.
- Corks & Forks, Attendant and Volunteer, 2023, Poured wine and treated guests, ensuring they were taken care of throughout the night.
Timeline
Front Desk Agent
University of Houston Hilton Hotel
12.2024 - Current
Housekeeping, Linen Attendant Supervisor, Public Area
University of Houston Hilton Hotel
10.2023 - 12.2024
Supervisor
Typhoon Texas
05.2021 - 07.2024
Bachelor of Science - Hotels
University of Houston, Conrad N Hilton College
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