Jobson Costa
Lynn,MA
Summary
Goal-driven Operations Supervisor with more than 20 years of progressive Healthcare experience. Exceptional business acumen, administrative strengths and program management abilities. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
15
15
years of professional experience
Work History
EVS Shift Leader
Mass General Brigham
07.2024 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to safety protocols by enforcing proper equipment usage.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Director of Operations
Healthcare Services Group
08.2009 - 06.2024
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Assigned work to employees based on project requirements and individual team member strengths.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Increased customer base and market share by promoting product through diverse channels.
- Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
- Led and fostered culture of continuous improvement, employee engagement and open communications.
- Identified and resolved tactical issues relating directly to processes and initiatives.
Education
Associate of Science - Business Economics
UNISUL - University
08.1994
Skills
- Operations oversight
- Leadership training
- Financial controls implementation
- Capital improvement planning
- Purchasing and planning
- Recruiting and hiring
- Employee development
- Customer retention
- Performance improvements
- Production Scheduling
- Customer Service Management
- Rules Enforcement
- Account Management
- Diplomatic and Fair
- Shift Scheduling
- Team Supervision
- Decision-making capabilities
- Team motivation
- Staff education and training
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
EVS Shift Leader
Mass General Brigham
07.2024 - Current
Director of Operations
Healthcare Services Group
08.2009 - 06.2024
Associate of Science - Business Economics
UNISUL - University