JOCABEB DURAN-BASURTO
Hobbs,New Mexico
Summary
Detail-oriented Clerk experience in customer service and administrative support, proficient in Microsoft office and Excel. Proven ability to handle a range of administrative duties while maintaining a positive and professional attitude. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Dedicated professional with a passion for animal welfare and provides exceptional care to animals. Skilled in handling animals of all size, administering common medical treatments and providing exceptional customer service. Committed to delivering a positive experience to animals and owners. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical aasistance position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Medical Scheduler
Nor Lea Hospital
06.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
CLERK'S OFFICE HELPER
CITY OF HOBBS
04.2023 - 06.2023
- Complete data entry task with strong focus on accuracy and data integrity
- Assisted department personnel in completion of routine tasks to meet deadlines
- Updated databases and company files with current data
- Sorted and distributed incoming mail and packages
- Addressed incoming customer communication via phone and email
- Oversaw office supply inventory and proactively replenished out-of-stock items
- Supported seamless office operations with full accountability for clerical tasks
- Stuffed envelopes by hand or using envelope stuffing machine
- Process payments, verified customer information and entered data into the system.
KENNEL ASSISTANT
CITY OF HOBBS
08.2021 - 06.2023
- Provide proper nutrition and dietary needs for animals
- Ordered, unloaded, and properly stored animal feed and supplies
- Administered medicine to animals and monitored health following treatment
- Recognized signs of stress and illness in animals
- Mixed food, supplements and medications according to instructions and knowledge of veterinarian
- Developed humane training solutions to address animal behavior problems
- Fed animals daily and verified access to fresh water
- Handle and restrained animals for medical procedures
- Did facility laundry and cleaned, organized, maintained and disinfected animals' quarters such as kennels, hallways and corridors
- Found homes for strays and unwanted animals.
GUESS SERVICES MANAGER
HOBBY LOBBY
03.2018 - 07.2021
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Skilled in using various software applications and programs including Microsoft office and Excel
- Provide efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks
- Balance register and end of day money.
NIGHT AUDITOR
ZIA PARK CASINO AND HOTEL RACE TRACK
08.2014 - 12.2015
- Correctly closed out guest accounts and processed all payment transactions according to policy
- Prepared summary of cash check and credit card activities to reflect hotel's financial performance
- Posted room charges and room taxes to guest accounts for payments
- Investigated and resolved customer complaints and inquiries in a timely manner
- Kept records of room availability and guests' accounts manually or using a computer
- Issued room keys
- Greeted, registered and assigned rooms to guests of hotels or motels
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning
- Performed bookkeeping activities such as balancing accounts and conducting nightly audits
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
SHIFT MANAGER
PILOT FLYING J CENTER
03.2016 - 03.2018
- Established and maintained positive and professional employee relationships
- Balance cash drawers and resolved financial discrepancies using receipts and financial documents
- Trained and supervised new staff members
- Tracked store inventories and replenished item levels by ordering new products
- Promoted store specials and limited-time offers to customers
- Prepared and submitted daily reports to management.
Education
New Mexico Junior College
Hobbs, NM12.2023
HIGH SCHOOL DEPLOMA -
SAN BERNARDINO HIGH SCHOOL
SAN BERNARDINO, CALIFORNIA01.2007
Skills
- Cross trained
- Cash handling
- Office Operations
- Multi-tasker
- Bilingual
- Fast learner
Certification
Certified Medical Assistance
Timeline
Medical Scheduler
Nor Lea Hospital
06.2023 - Current
CLERK'S OFFICE HELPER
CITY OF HOBBS
04.2023 - 06.2023
KENNEL ASSISTANT
CITY OF HOBBS
08.2021 - 06.2023
GUESS SERVICES MANAGER
HOBBY LOBBY
03.2018 - 07.2021
SHIFT MANAGER
PILOT FLYING J CENTER
03.2016 - 03.2018
NIGHT AUDITOR
ZIA PARK CASINO AND HOTEL RACE TRACK
08.2014 - 12.2015
New Mexico Junior College
HIGH SCHOOL DEPLOMA -
SAN BERNARDINO HIGH SCHOOL
References
- JOSIE DOMINGUEZ, Environmental Technician, Lea County, 575-441-3448, jdominguezwork0019@gmail.com
- JAN FLETCHER, City Clerk Manager, City of Hobbs, 575-369-7908, Jfletcher@hobbsnm.org
- MOLLIE MALDONADO, Deputy City Clerk, City of Hobbs, 575-631-1123, mmaldonado@hobbsnm.org
References
- JOSIE DOMINGUEZ, Environmental Technician, Lea County, 575-441-3448, jdominguezwork0019@gmail.com
- JAN FLETCHER, City Clerk Manager, City of Hobbs, 575-369-7908, Jfletcher@hobbsnm.org
- MOLLIE MALDONADO, Deputy City Clerk, City of Hobbs, 575-631-1123, mmaldonado@hobbsnm.org