Jocabed Chavez
Surprise,USA
Summary
Professional and prepared logistics professional. Proven record in inventory management, timely receipt of goods, and quality control. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in warehouse operations, communication, and problem-solving. Known for thriving in a fast-paced environment. Educated in retail math, Microsoft office and Kronos Workforce. Maintaining great partnerships with vendors, consumers, and management alike.
Overview
22
22
years of professional experience
Work History
Receiver/Shipper
Costco Wholesale Corp
02.2025 - 06.2025
- Received and verified incoming shipments against purchase orders for accuracy.
- Assisted in implementing process improvements to enhance receiving efficiency.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
Shipping Supervisor
Costco Wholesale Corp
06.2021 - 01.2025
- Directed and managed shipping team staff, delivering continuous training to improve employees' skills.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
- Coordinated with carriers to schedule pick-up and delivery times for shipments.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Held staff meetings to share information and address specific issues.
Temp Manager
Costco Wholesale Corp
11.2023 - 03.2024
- Oversaw daily operations, managed, and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enhanced team morale and retention through recognition and career development opportunities.
Membership Supervisor
Costco Wholesale Corp
04.2013 - 06.2021
- Supervised membership services operations to boost customer experience and retention.
- Trained team members in service techniques and product knowledge.
- Resolved member inquiries and complaints, fostering positive customer relationships.
- Coordinated enrollment processes, ensuring compliance with company policies.
- Mentored new staff on membership policies, enhancing overall performance.
Membership Clerk
Costco Wholesale Corp
08.2003 - 04.2013
- Led membership enrollment, ensuring accurate and efficient data entry.
- Mentored team members on customer service best practices.
- Streamlined membership renewals to boost retention rates.
- Developed strategies for prompt issue resolution, enhancing satisfaction.
- Oversaw operations of membership department, optimizing workflows.
- Coordinated efforts for promotional membership drives across departments.
- Provided exceptional service by listening to member concerns and offering solutions.
Education
High School Diploma -
Norte Vista High School
Riverside, CA08.2001
Skills
- Customer service
- Team management
- Teamwork and collaboration
- Problem-solving abilities
- Safety procedures
- Effective communication
- Shipping and receiving
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Receiver/Shipper
Costco Wholesale Corp
02.2025 - 06.2025
Temp Manager
Costco Wholesale Corp
11.2023 - 03.2024
Shipping Supervisor
Costco Wholesale Corp
06.2021 - 01.2025
Membership Supervisor
Costco Wholesale Corp
04.2013 - 06.2021
Membership Clerk
Costco Wholesale Corp
08.2003 - 04.2013
High School Diploma -
Norte Vista High School
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