Jocasta Justine Martínez
Allentown,PA
Summary
Self-motivated worker, able to work in quick environments providing outstanding customer service. Excellent with responsibilities required with the job as well as optioning challenges in the workplace seeking an interesting position with a growing company where I can prove my hardworking abilities to establish room for growth and advancement. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
SOLANO CONSULTANTS LLC
ALLENTOWN , PA
04.2022 - Current
- Monitored incoming emails from customers seeking support or advice.
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Advised customers on available coverage options that best fit their individual needs.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Developed strong relationships with clients by providing exceptional customer service.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Investigated discrepancies between actual charges and expected premiums.
- Provided feedback and suggestions for process improvement initiatives.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Entered leads and new applications, pulled data reports and submitted changes to attract and retain customers and increase business.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Assisted new policyholders with processing claims.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Precisely calculated refunds, premiums and adjustments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Picker
QVC Qurate Retail Group
Bethlehem, PA
06.2021 - Current
- Picking and stowing retail items to be shipped out orders, also receiving orders unloading trucks.
- Utilized RF scanners to scan products accurately and efficiently.
- Labeled boxes and placed in outbound collection areas.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Placed products on conveyors for final wrapping and shipment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Pulled and packed product using various tools and equipment to meet order goals.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Operated forklift and pallet jack to transport heavy loads.
Assistant Childcare Provider
Martinez Jimenez home daycare
Allentown, PA
10.2017 - 06.2019
- Translator and management of scheduling and paper paper work
- Educated younger children on living behaviors and skills
- Organized recreational activities
- Performed clerical and administrative tasks
- Prepared meals and snacks
- Monitored the behavior and health of children
- Housekeeping duties such as cleaning and arranging toys
- Coordinated with supervisor to implement new training programs.
- Maintained safe play environment.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Maintained up-to-date knowledge regarding childcare best practices.
- Enforced safety rules at all times while playing indoors and outdoors with the kids.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Provided appropriate guidance when disciplining children in a respectful manner.
- Assisted teachers with preparing lesson plans and materials needed for activities.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Prepared snacks and meals for the children according to dietary requirements.
- Organized outdoor activities such as games and sports.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Encouraged positive social interaction among the children through group activities.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Instructed children in eating, resting and restroom habits.
- Kept play areas clean and sanitized toys after use.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Responded promptly to emergency situations requiring first aid or medical attention.
- Attended training sessions to stay informed of new developments in early childhood education.
- Dressed children and changed diapers.
- Monitored children's behavior, intervening when necessary.
- Communicated regularly with parents about their child's daily activities.
- Secured indoor and outdoor premises to protect children.
Packer
Warehouse Walmart Distribution Center
Bethlehem, PA
05.2017 - 09.2017
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Labeled and scanned merchandise to be shipped
- Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking
- Proficient in the use of pallet movers, standup forklift's, swing-reach trucks, and order pickers; troubleshoot breakdowns and call for repairs
- Diagnosed and resolved problems based on customer information and needs
- Provided customer service with minimal instruction and supervision
- Trained and managed a staff
- Located products using scanners
- Retrieve orders according to quantity
- Unloading packages from incoming trucks with forklift
- Championed promotional items to achieve sales goals
- Adhered to all store retail procedures and policies
- Facilitated stock management and inventory, conducting routine inventory audits and cycle counts
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Education
High school diploma -
Reading High School
05.2013
Skills
- Cashiering
- Cleaning Experience
- Packaging
- Forklift
- Cash Handling
- Food Preparation
- Warehouse Experience
- Cooking
- Food Service
- Kitchen Experience
- Home Care
- Order Picking
- Retail Sales
- Delivery Driver Experience
- Host/Hostess
- Shift Management
- Sales
- Pallet Jack
- Microsoft Word
- RF Scanner
- Order Picker
- Materials Handling
- Shipping & Receiving
- Communication skills
- Customer Service
Certification
- First Aid Certification
- CPR Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Insurance Customer Service Representative
SOLANO CONSULTANTS LLC
04.2022 - Current
Picker
QVC Qurate Retail Group
06.2021 - Current
Assistant Childcare Provider
Martinez Jimenez home daycare
10.2017 - 06.2019
Packer
Warehouse Walmart Distribution Center
05.2017 - 09.2017
High school diploma -
Reading High School
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