Joce Carter
Wilkes-Barre,PA
Summary
Dynamic and results-driven professional with a diverse background in sales, customer service, and digital marketing. Holds a Bachelor's degree in Criminal Justice with additional coursework in Microeconomics, providing a strong foundation in analytical thinking and market dynamics. Experienced in influencer marketing, cold calling, and customer engagement, with a proven ability to build rapport quickly and convert leads into loyal clients. Skilled in Microsoft Office, video editing, and photography—bringing creative flair and technical ability to content creation and brand promotion. Energetic and personable, with a natural talent for turning conversations into opportunities and strangers into satisfied customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automation Technician
Walmart
Wilkes-Barre, Pennsylvania
03.2024 - Current
- Troubleshot equipment issues to minimize downtime and ensure smooth operations.
- Conducted regular inspections of machinery to ensure safety and compliance standards.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance including oil changes, tire rotations, and brake inspections.
- Collaborated with team members to ensure timely vehicle repairs and servicing.
- Maintained accurate records of repairs and services performed on customer vehicles.
- Assisted customers in understanding repair needs and maintenance recommendations.
- Trained junior technicians on best practices and efficient repair techniques.
- Utilized automotive repair software to track service history and inventory management.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Gym Associate
Mansfield University Of Pennsylvania
Mansfield, Pennsylvania
08.2021 - 05.2025
- Assisted members with fitness equipment usage and safety protocols.
- Maintained cleanliness and organization of gym facilities and workout areas.
- Trained new staff on operational procedures and customer service standards.
- Greeted members and guests upon arrival, provided facility tours, and answered questions.
- Answered phones, issued equipment and completed guest check-in.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
- Ensured safety of all patrons by monitoring the gym floor during peak hours.
Sales Associate
Walmart
Wilkes-Barre, Pennsylvania
03.2019 - 03.2024
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays to enhance shopping experience.
- Operated point-of-sale systems efficiently during transactions.
- Collaborated with team members to ensure stock availability.
- Conducted inventory checks to manage product levels accurately.
- Trained new associates on customer service best practices.
- Resolved customer complaints with professionalism and empathy.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Science - Criminal Justice
Mansfield University of Pennsylvania
Mansfield, PA05-2025
Skills
- Evidence analysis
- Report writing
- Customer service
- Team collaboration
- Microsoft Office
- Equipment maintenance
- Problem-solving
- Data analysis
- Multitasking Abilities
- Service documentation
- Technical support
- Digital marketing
- Digital camera use
- Social media marketing
- Influencer marketing management
- Marketing channel management
- Marketing
Accomplishments
- Oral Presentation - Borzok, M.A. "Streamlining Diagnosis of Desmoplakin- Lniked Arrhythomgenic Cardiomyopathy." Commonwealth University of Pennsylvania Showcase of Student Scholarship. Mansfield, PA. 2022.
Certification
- Crime scene investigation
- CPR/ First Aid
Timeline
Automation Technician
Walmart
03.2024 - Current
Gym Associate
Mansfield University Of Pennsylvania
08.2021 - 05.2025
Sales Associate
Walmart
03.2019 - 03.2024
Bachelor of Science - Criminal Justice
Mansfield University of Pennsylvania
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