Summary
Overview
Work History
Education
Skills
Timeline
EXTRA CURRICULAR ACTIVITIES
Work Availability
REFERENCES: AVAILABLE UPON REQUEST
Generic
Jocefa Lalin

Jocefa Lalin

Psychology
Newark,NJ

Summary

Proven ability to balance priorities, meet tight deadlines, and produce exceptional quality service. Thrive in dynamic, high-pressure environment. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision.

Overview

26
26
years of professional experience

Work History

Hospitality Specialist

Sodexo
11.2014 - 01.2019
  • Collaborated with various team members to ensure guests' requests are met.
  • Ensure that guest complaints were handled in the most effective manner possible.
  • Complimentary services were offered to maintain high guest satisfaction rates.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Maintained food stations and Lounges to customer satisfaction.

Professional Janitorial Cleaner

Maximo General Cleaning Company,
01.1998 - 01.2011
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Assist with floor waxing mopping, dusting and polish furniture,
  • Used time management and efficient cleaning methods to meet deadlines.

Floor Associate

Target
01.2006 - 01.2007
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Cashier POS systems answer customer service calls.
  • Specialize in resolving customer complaints and concerns.
  • Generate special request.
  • Research and resolve customer's complaints and discrepancies.
  • Assist customers with help.
  • Ensure that all interactions with customer are both professional and courteous.
  • Assist customer with concerns and questions with support.
  • Interact with customers daily.

Cashier/Server

Life Sandwiches-Health Food Store
04.2005 - 01.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assist with phone orders and operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Warehouse Associate

Amazon
07.2019 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.

Education

A.S Degree - Social Sciences

Essex County College
Newark, NJ
2012

High School Diploma - Humanities and the performing Arts

Erasmus Hall Campus High School
Brooklyn, NY
2003

Skills

  • Quick Leaner And Analytical
  • Goal Oriented And Team Oriented
  • Data Entry, Computer Literate, Knowledge
  • POS Proficiency In Operating Systems
  • Knowledge of Linux, Excel, PowerPoint Applications
  • All Windows Applications
  • Knowledge Of Microsoft Office
  • Strong Attention To Detail
  • Personnel Specialist
  • Customer Related Oriented
  • Verbal Communication Excellent
  • Customer Response and Emotionally Intelligent
  • Guest Experienced
  • Lead Experienced
  • Security Certified
  • Graphic Design Certified

Timeline

Warehouse Associate

Amazon
07.2019 - Current

Hospitality Specialist

Sodexo
11.2014 - 01.2019

Floor Associate

Target
01.2006 - 01.2007

Cashier/Server

Life Sandwiches-Health Food Store
04.2005 - 01.2006

Professional Janitorial Cleaner

Maximo General Cleaning Company,
01.1998 - 01.2011

A.S Degree - Social Sciences

Essex County College

High School Diploma - Humanities and the performing Arts

Erasmus Hall Campus High School

EXTRA CURRICULAR ACTIVITIES

  • Church Choir Solo Singer.
  • Participating In Evangelism Team.
  • Church Worker Organizer.
  • Volunteer Work At A Homeless Shelter.
  • Dancing And Listening To Music.
  • Reading And Spending Time With Family And Friends.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

REFERENCES: AVAILABLE UPON REQUEST

  • Suresh Bisram (484) 661-0494, 13yrs
  • Tony Nti (862) 596-4746, 5yrs
Jocefa LalinPsychology